Site General Manager: Lead a Growing Car Wash Team

LUV Carwash; Downey (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Bonus Eligible

Overtime Available

401(k) Match

Health Benefits/HSA

Vision & Dental Coverage

Life Insurance

Paid Vacation

Paid Sick Time

Employee Discount Program

Employee Assistance Program

Job summary

LUV Car Wash in Downey, California is seeking a General Manager who will own a site, build a winning team, and help drive our mission forward with a focus on exceptional customer service and operational excellence.

You will recruit and develop teammates, manage budgets and scheduling, ensure safety and regulatory compliance, and partner with District Manager on growth initiatives and community outreach. A minimum of three years of management experience and a Bachelor's degree are preferred.

Qualifications

• Minimum of three years of management experience.
• Experience in restaurants or hospitality preferred.
• Excellent verbal and written communication.
• Bachelor's degree in business management or related field a plus.

Responsibilities

• Recruit, train, coach and develop all teammates.
• Create a culture of accountability within your site for LUV’s operational procedures.
• Ensure compliance with onboarding, orientation and training processes for all new teammates.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
• Partner with District Manager on budget planning and forecasting
• Manage incoming inquiries in a timely, pleasant manner; follow-up on action items as needed, quickly and accurately.
• Review payroll information and submit commissions on time
• Complete all necessary checklists to standard and deadlines
• Ensure teammates use prescribed sales scripts and guide-on procedures.
• Ensure site operates safely and in compliance with laws/regulations.
• Create genuine connections with customers and foster relationships to build membership sales.
• Create weekly schedule and manage site labor to standards.
• Walk site to ensure safety and service quality; converse with customers to ensure satisfaction.
• Handle customer issues/complaints and resolve with District Manager for positive outcomes.
• Partner with Facilities to ensure equipment is maintained and downtime minimized.
• Perform other duties as assigned.

Skills

People management

Operations leadership

Customer service

Budgeting

Recruiting

Education

Bachelor's degree in business management

Job description

LUV Car Wash in Downey, California is seeking a General Manager who will own a site, build a winning team, and help drive our mission forward with a focus on exceptional customer service and operational excellence.

You will recruit and develop teammates, manage budgets and scheduling, ensure safety and regulatory compliance, and partner with District Manager on growth initiatives and community outreach. A minimum of three years of management experience and a Bachelor's degree are preferred.