General Manager

LUV Car Wash; Downey (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus Eligible

Overtime Available

401(k) Match

Health Benefits/HSA

Vision & Dental Coverage

Life Insurance

Paid Vacation

Paid Sick Time

Employee Discount Program

Employee Assistance Program (EAP)

Job summary

LUV Car Wash Downey, CA is seeking a General Manager to own a busy site, build a winning team, and drive our mission forward through top-tier customer service and operational excellence.

You will lead daily operations, manage payroll, budgets, training, and safety, partner with district leadership, and focus on membership growth and quality car wash experiences.

Role requires 3+ years of management experience, strong communication, and a track record in hospitality or service industries.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.

Responsibilities

• Recruit, train, coach and develop teammates.
• Create a culture of accountability within the site.
• Ensure compliance with onboarding, orientation and training processes.
• Develop and coach AGMs and high-potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Collaborate with District Manager to drive local volume and sales through community outreach and marketing.
• Assist in budget planning and forecasting.
• Manage customer inquiries and ensure timely follow-up.
• Review payroll information and ensure commissions are submitted.
• Maintain safety and regulatory compliance at the site.
• Foster customer relationships to build membership sales.
• Schedule weekly site labor and ensure efficient operations.
• Address customer issues promptly with District Manager support.

Skills

Verbal communication

Written communication

Organizational skills

Education

HS Diploma or equivalent

Bachelor’s degree (a plus)

Job description

General Manager

LUV Car Wash Downey, California, United States

About this position

Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), and we're not slowing down.

Our mission is to become a top car wash company by growing our people, creating and maintaining strong operations, and living a culture of continuous improvement. We live that out through our values: we get stuff done, we work as a team, we do the right thing, we have fun — and most importantly, we LUV what we do.

Benefits & Perks

• Bonus Eligible — earn extra for driving results
• Overtime Available — more opportunity to grow your paycheck
• 401(k) Match — we invest in your future
• Health Benefits/HSA
• Vision & Dental Coverage
• Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Discount Program
• Employee Assistance Program (EAP)

General Summary of Duties

We're looking for a General Manager who embodies these values and is ready to own a site, build a winning team, and help drive our mission forward.

Reports to

District Manager

FLSA Status

Exempt / Non- Exempt

Physical Demands

• Occasional prolonged periods of walking/standing.
• Work outside in varying weather conditions.
• Ability to lift 25 pounds unassisted.

Essential Functions

• Recruit, train, coach and develop all teammates.
• Create a culture of accountability within your site for LUV’s operational procedures.
• Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
• Partner with District Manager on budget planning and forecasting
• Manage incoming inquiries in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
• Review Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues
• Complete all necessary checklists to standard and by associated deadlines
• Ensure teammates are always using prescribed sales scripts and guide-on procedures.
• Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
• Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
• Create weekly schedule and manage site labor to LUV Car Wash standards.
• Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
• Handle all customer issues/complaints. Work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
• Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.
• Perform other duties as assigned.

Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.

Education

• HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus.

Experience

• Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.