Site Experience Coordinator

JLL; New York (NY); On-site; USD 49,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid time off

DailyPay

Job summary

JLL in New York is seeking a friendly Receptionist to be the first point of contact for clients, visitors, and employees, ensuring a welcoming and professional office environment. You will answer calls, greet guests, schedule rooms, coordinate meetings, manage mail and office supplies, and liaise with building management to keep operations running smoothly.

The role requires 2+ years in an office setting, proficiency with MS Office and Google Suite, and excellent communication and time

Qualifications

• 2+ years of experience in an office setting.
• Proficiency with MS Office and Google Suite.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management and organizational skills.

Responsibilities

• Answer and transfer all telephone calls to the mainline accordingly.
• Greet and direct all visitors accordingly.
• Schedule meeting rooms and appointments.
• Coordinate and organize meetings, conference calls, video conferences, and net meetings and their related materials.
• Register guests with the building concierge and manage visitor passes.
• Record and relay information to appropriate stakeholders in a timely manner.
• Maintain the copy and mail rooms and ensure office equipment is functional.
• Order office supplies and manage inventory.
• Manage all mail and couriers, and resolve related issues promptly.
• Liaise with building management on maintenance issues.
• Check invoices on AP System and file accordingly.
• Respond to basic client inquiries and escalate complex queries.
• Enter or process data, orders, or information as required.
• Perform clerical duties such as filing and attendance records.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Time management

Organizational skills

Education

Post-Secondary education (asset)

Tools

MS Office

Google Suite

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• We are currently seeking a friendly Receptionist to join our dynamic team. As the first point of contact for our organization, the Receptionist plays a pivotal role in creating a positive and welcoming environment for our clients, visitors, and employees. This is an excellent opportunity for an individual with a passion for delivering exceptional customer service and ensuring smooth office operations.

What your day-to-day will look like:

• Answer and transfer all telephone calls to the mainline accordingly
• Greet and direct all visitors accordingly
• Schedule meeting rooms and appointments
• Coordinate and organize meetings, conference calls, video conferences, and net meetings and their related materials as required
• Register guests with the building concierge and manage visitor guest passes
• Record and relay information to appropriate stakeholders in a timely manner
• Maintain the copy and mail rooms accordingly, ensuring office equipment (e.g. photocopiers, postage, etc.) is operational and appropriate inventory is in stock
• Order office supplies and manage inventory
• Order stationary and business cards as directed
• Manage all mail and couriers, including but not limited to preparing courier packages, coordinating pick-up and delivery, confirming delivery/receipt with appropriate stakeholders, and resolving any related issues in a timely manner
• Liaise with building management on maintenance issues
• Check invoices on AP System and file accordingly
• Respond to basic client and general enquiries and elevate complex queries to the appropriate parties
• Enter or process data, orders, requests, or information as required
• Perform clerical or administrative duties as needed, such as: assisting with filing and database systems, attendance records and other related office support duties
• Maintain the meeting rooms, ensuring they are clean, tidy, and ready for use
• Maintain the kitchens, ensuring they and related amenities are clean, in stock, and ready for use
• Maintain the lobby, ensuring it is clean, tidy, and presentable at all times
• Any other reasonable duties and responsibilities assigned

Required Qualifications:

• 2+ years of experience in an office setting
• Demonstrated proficiency with all applicable software packages including but not limited to MS Office and Google Suite
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent time management and organizational skills

Preferred Qualifications:

• Post-Secondary education is an asset
• Fluency in French is an asset but not mandatory
• Experience in the real estate sector is an asset

Schedule : Monday to Friday from 8:30AM to 5:30PM

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

49,100.00 - 64,500.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -New York, NY

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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