Site Director, Guest Experience & Volunteer Growth

Crossroads Community Church, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Crossroads Church is seeking a Site Director to lead staff and volunteers across multiple sites, creating warm, welcoming environments and guiding guests from first visit to deeper engagement in Christ-centered community.

The role emphasizes recruiting and developing high-capacity volunteer leaders, coordinating weekend experiences, and driving initiatives that connect weekend experiences to ongoing life change. Must be able to manage budgets and lead large teams.

Qualifications

• Proven ability to recruit, develop, and multiply high-capacity leaders and volunteer teams.
• Strong connector: naturally builds authentic relationships and networks.
• Excellent communicator (oral and written)
• Strong organizational skills and proactively solves problems.
• Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Experience leading large teams and events preferred.
• Takes initiative to understand departmental objectives, adapts to a changing and fluid environment.
• Cast vision to volunteers so they understand how performing the task fits into the bigger Crossroads vision.
• Ability to manage a large budget.
• Strong leadership skills: able to develop leaders and build volunteer teams.

Responsibilities

• Recruit, train, and coach volunteer leaders to reproduce themselves and multiply healthy teams.
• Build a thriving volunteer culture where people feel valued, cared for, and challenged to grow.
• Lead executions with planning and preparation; serve as a trained set of eyes to identify opportunities to deliver on Crossroads’ mission.
• Continue to anticipate and explore ongoing improvement opportunities and partner with other necessary ministries to implement changes.
• Advocates for engagement across initiatives by ensuring each site has onramps for people to get plugged into our church.
• Oversee teams that create excellent first impressions and relational environments (Welcome, Auditorium, Parking, Coffee, Engagement: New to Crossroads/Welcome Center, Volunteer Host, Volunteer Follow Up, Volunteer 101).
• Ensure every guest feels seen, welcomed, and invited into the community.
• Develop and refine training systems, best practices, and brand standards to ensure consistency and excellence across teams.
• Collaborate with other site staff and central services to streamline processes and support ministry goals.

Skills

Volunteer development

Recruitment

Leadership

Communication

Organizational skills

Budget management

Multi-tasking

Education

High School Diploma or GED

Job description

Crossroads Church is seeking a Site Director to lead staff and volunteers across multiple sites, creating warm, welcoming environments and guiding guests from first visit to deeper engagement in Christ-centered community.

The role emphasizes recruiting and developing high-capacity volunteer leaders, coordinating weekend experiences, and driving initiatives that connect weekend experiences to ongoing life change. Must be able to manage budgets and lead large teams.