Site Analyst

SoTalent; Martinsburg (WV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Holiday pay

Job summary

This company is expanding its local technology team to ensure the health of IT systems, including server and telephony infrastructure, with 24/7 support for the facility.

Ideal candidates will have 3–5 years of IT support or systems administration experience, strong Windows knowledge, and a customer-focused approach. Benefits include medical, dental, vision, retirement savings, PTO and holiday pay.

Qualifications

• An Associate's or Bachelor's degree in a technology-related field or equivalent hands on experience.
• Between three and five years of professional experience in an IT support or systems administration capacity.
• Proven expertise in current Windows operating systems along with associated diagnostic tools.
• A foundational understanding of enterprise infrastructure and the Microsoft Office suite.

Responsibilities

• Serve as a secondary point of contact for technical support issues via internal tracking systems.
• Maintain and configure various hardware and software assets including telephony and server infrastructure.
• Monitor and manage all technology assets through a centralized inventory database.
• Handle sensitive administrative access with a high level of integrity and confidentiality.

Skills

Windows OS

IT Support

Network Fundamentals

Customer service

Education

Associates or Bachelors in IT or related field

Tools

Microsoft Windows Server

Telephony infrastructure

Network monitoring tools

Diagnostic tools

Job description

We are currently representing a leading global marketing and manufacturing firm that is looking to expand its local technology team. My client is a data driven organization known for its innovative approach to streamlining business solutions and its commitment to fostering an ownership mindset among its employees.

The role focuses on the comprehensive support and maintenance of critical IT systems. You will be responsible for ensuring the operational health of network server and telephony infrastructure. This position involves 24/7 support availability for the facility and requires a professional who can conduct deep root cause analysis to resolve technical incidents effectively.

Key Responsibilities

Serve as a secondary point of contact for technical support issues via internal tracking systems.

Maintain and configure various hardware and software assets including telephony and server infrastructure.

Monitor and manage all technology assets through a centralized inventory database.

Handle sensitive administrative access with a high level of integrity and confidentiality.

Educational and Professional Requirements

An Associates or Bachelors degree in a technology related field or equivalent hands on experience.

Between three and five years of professional experience in an IT support or systems administration capacity.

Proven expertise in current Windows operating systems along with associated diagnostic tools.

A foundational understanding of enterprise infrastructure and the Microsoft Office suite.

Excellent verbal and written communication skills with a strong focus on customer service.

Our client provides a full suite of benefits for eligible team members including comprehensive medical dental and vision coverage. Employees also have access to a retirement savings plan paid time off and holiday pay.

This company is an equal opportunity employer and maintains a drug free workplace. If you are a technical professional who thrives in a fast paced manufacturing environment and enjoys solving complex problems we would like to hear from you.