Site Admin

CTI Resource Management; Chester (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

CTI Resource Management seeks a Site Admin to provide essential operational and administrative support at the Chester, VA facility. You will help manage training tracking, HR documentation, and reporting for the Site Manager, QA/Training Manager, and HR Manager.

The role is non-supervisory and SCA-covered, requiring a high school diploma, 1 year of admin experience, and strong organizational skills. You must be able to work 0700–1900 and pass background checks.

Qualifications

• High School diploma or equivalent required.
• 1 year administrative or office support experience in a high-volume environment preferred.
• Experience supporting HR or training departments is a plus.
• Familiarity with HRIS or LMS platforms preferred.
• Ability to pass federal/local background checks.
• Must possess a valid driver’s license and clean MVR.

Responsibilities

• Monitor and track training completion and maintain spreadsheets.
• Support onboarding including packets, badges, and workspace setup.
• Track equipment inventory and coordinate repairs/replacements.
• Schedule meetings and coordinate logistics for internal CTI and Maximus calls.
• Assist with planning morale and engagement activities.
• Record attendance for CSR and supervisor incentives.
• Manage lockers per CMS Secure Floor guidelines.
• Assist HR with benefits enrollment documentation and filing.
• Coordinate procurement with Site Manager for Chester site supplies.
• Support ramp-up with scheduling, onboarding processing and documentation.
• Maintain confidentiality of personnel, financial, and operational data.

Skills

English communication

Time management

Organizational skills

Problem solving

Education

High School diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Job Title

Site Admin

Education

High School

Date Needed By

9/21/2026

Job Type

Full-time

Travel

0 - 10%

Job Description

Position summary:

The Site Admin provides operational and administrative support to CTI’s CMS CCO management team at the Chester, VA facility and is responsible for ensuring that administrative functions – including training completion tracking, report preparation support, records maintenance, supply and equipment coordination, and HR documentation filing – are executed accurately and on time. The Site Admin is a non-supervisory, SCA-covered position supporting the Site Manager, QA/Training Manager, and HR Manager in the day-to-day administration of the program.

Essential Duties and Responsibilities

Job duties include the following: (Other duties may be assigned.)

• Monitor LMS training completion within designated timelines. Maintain tracking spreadsheets, assisting the QA/Training Manager in notifying employees of outstanding requirements.
• Support onboarding administration including packet preparation, badge coordination, and workspace setup for new hires.
• Track CTI-furnished equipment inventory (HR and support staff computers and phones). Coordinate repair or replacement requests.
• Provide meeting scheduling and logistics support for internal CTI meetings and Maximus coordination calls.
• Assist and participate in planning and implementing morale and engagement activities.
• Accurate tracking CSR and supervisor attendance in relation to incentive training.
• Tracking and issuing lockers in accordance with CMS Secure Floor guidelines.
• Assist HR Generalist with benefits enrollment documentation and record filing.
• Manage CTI supply and materials requests for the Chester facility. Coordinate with Site Manager for procurement approvals.
• Support the OEP ramp-up period with administrative tasks including candidate scheduling, onboarding processing, and documentation.
• Maintain confidentiality of all personnel, financial, and operational data in compliance with HIPAA and NDA requirements.
• Attend and actively participate in all required meetings and updates, including tracking and maintaining meeting minutes.
• Attendance and punctuality are essential functions of this position.

# of Hires Needed

1

Exemption Type

Non-Exempt

Hiring Manager

Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))

Job Requirements

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is primarily sedentary.
• Available for work from 0700 to 1900

Education and Experience

• High School diploma or equivalent required. Associate’s or Bachelors degree preferred.
• 1 year administrative or office support experience, preferably in a high-volume staffing environment or federal government contracting environment. Call center or contract center experience a plus.
• Experience supporting HR or training departments in a high-volume staffing environment a plus.
• Familiarity with HRIS or LMS platforms is preferred.
• Ability to communicate effectively in English, both verbally and in writing.
• Uses good judgment, ability to make independent decisions and proactively solve problems as required.
• Must be organized and have strong time management skills.
• Must have PC skills (Microsoft Office).
• Basic math skills required.
• High attention to detail.
• Ability to interact with all levels of management and staff.
• Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment.
• May be required to work holidays.
• Ability to pass a federal and local criminal background investigation.
• Possess a valid, state-issued driver’s license. Maintain a clean driving record as verified by a motor vehicle record (MVR) check.