Educational Information Specialist/Software Support

Tri-County Computer Services Association; Wooster (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Tri-County Computer Services Association in Wooster, Ohio is seeking an Educational Information Specialist/Software Support to help manage SIS/EMIS operations. The role focuses on training, troubleshooting, and ensuring data quality across EMIS processes for district staff.

The candidate will collaborate with member districts, stay current with EMIS trends, and deliver professional development while maintaining data confidentiality and strong customer support.

Qualifications

• Associate’s degree is preferred but equivalent professional experience acceptable
• Experience in customer and technical support is desired
• Ability to use productivity tools (spreadsheets, presentations) effectively
• Proven ability to read, analyze, and interpret technical documentation
• Strong written and oral communication skills
• Demonstrated integrity and organizational skills
• Ability to manage multiple tasks and adapt to changes
• Collaborate well with staff and district personnel
• Clear criminal record evidence

Responsibilities

• Maintain confidentiality with sensitive staff and student data
• Manage and resolve cases reported to TCCSA from districts in a timely manner
• Assist districts in EMIS data collection, verification, maintenance, and reporting per Ohio DEW EMIS Manual
• Attend calls, webinars, meetings and EMIS Alliance trainings as required
• Maintain proficiency with current EMIS software and SIS
• Provide professional development training on EMIS reporting to district staff
• Keep users informed of best practices, changes or updates to software modules
• Prepare and distribute training documentation for effective user support
• Escalate incidents to the appropriate state support agency
• Perform other duties as assigned by the Executive Director or designee
• Set a professional image for TCCSA and maintain cooperative relationships with staff
• Communicate effectively as part of the Student Services Team
• Organize tasks, prioritize, and meet deadlines under pressure
• Maintain attendance and adapt to high-volume periods
• Work with minimal supervision on multiple responsibilities

Skills

Customer support

Technical support

Software tools

EMIS knowledge

Communication skills

Education

Associate’s degree or higher

Tools

Helpdesk software

Job description

Educational Information Specialist/Software Support

Tri-County Computer Services Association Tri-County Computer Services Association - Wooster, Ohio Open in Google Maps

This job is also posted in Ohio Education Job Board: Ohio's resource for jobs in education

Job Details

Job ID: 5927521

Application Deadline: Oct 23, 2026 11:59 PM (UTC)

Posted: Sep 16, 2026 12:00 AM (UTC)

Starting Date: Jan 1, 2027

Job Description

Position: Educational Information Specialist/Software Support

FLSA: Exempt

Employment Status: Full-Time, 8-hour workday, 260 days

Responsible To: Tri County Computer Services Association (TCCSA) Executive Director or designee

Summary: The Educational Information Specialist/Software Support Specialist plays a key role in supporting and enhancing Student Information System (SIS) and Education Information Management System (EMIS) operations by providing training, troubleshooting, and ensuring data quality. This position works closely with TCCSA member districts’ EMIS staff on data entry, error resolution, and reporting. Candidates must stay current with EMIS trends and changes to maintain strong SIS and EMIS software expertise. Excellent customer service, problem-solving, and collaboration skills are required.

Qualifications:

• Associate’s Degree or higher or equivalent professional experience in an area deemed acceptable by the TCCSA Executive Committee
• Previous customer and technical support desired
• Ability to use software tools to perform needed tasks, including but not limited to spreadsheets, presentations and other productivity tools
• Show expertise in helpdesk support and technical troubleshooting with the ability to read, analyze and interpret technical documentation
• Ability to establish and maintain effective working relationships with other staff members and district staff
• Demonstrate ability to manage multiple tasks, react productively to frequent interruption and changing conditions
• Excellent oral and written communication skills
• A high level of professional integrity
• Strong analytic and organizational skills
• Ability to work collaboratively and to learn new technologies and skills
• Documented evidence of a clear criminal record

Specific Duties & Responsibilities:

• Maintain confidentiality with sensitive staff and student data
• Select, maintain, and resolve cases reported to TCCSA by districts in a timely manner
• Assist and support districts in coordinating the collection, verification, maintenance, and reporting of EMIS data in accordance with the Ohio Department of Education and Workforce (DEW) EMIS Manual
• Attend conference calls, webinars, meetings, and conferences as appropriate including representing TCCSA at required EMIS Alliance trainings
• Maintain proficiency of the current EMIS supporting software and student information system
• Assist, plan and provide quality professional development training to develop a comprehensive understanding of EMIS reporting for district EMIS staff
• Keep users notified of best practices, changes, or updates to the current student software applications and supporting software module in a timely manner
• Prepare, write and distribute documentation as necessary to provide effective training and support for users
• Escalate and manage incidents with the appropriate state support agency
• Perform other duties as assigned by Executive Director or Designee

General Duties & Responsibilities:

• Set a professional image for TCCSA using interpersonal skills including, but not limited to, courteous manners, a positive attitude, and cooperative demeanor
• Communicate and collaborate effectively as a member of the TCCSA Student Services Team
• Maintain a cooperative relationship and open communication with TCCSA staff and other ITC site personnel
• Organize tasks, prioritize and manage time effectively
• Meet deadlines despite time constraints
• Maintain an acceptable attendance record especially around high-volume or critical times of the school year
• Ability to handle a multitude of responsibilities with minimal supervision

Working Conditions:

• To promote safety, employees are expected to exercise caution and comply with safety regulations and TCCSA policies/procedures when involved in the following situations/conditions:
• Exposure to adverse weather conditions and seasonal temperature extremes
• Exposure to bloodborne pathogens and communicable diseases
• Interactions with aggressive, disruptive, and/or unruly individuals
• Operating and/or riding in a vehicle
• Lifting, carrying, and moving work-related supplies/equipment
• Performing repetitive tasks and using a computer keyboard/monitor for prolonged periods
• Traveling to meetings and work assignments

Position Type: Full-time

Job Categories: Organization-level Positions > Specialist

Job Requirements

• Associate’s degree is preferred but equivalent professional experience in an area deemed acceptable by the TCCSA Executive Committee. Salary will salary will be commensurate with work experience in educational information systems.
• This position will have an overlap with current Educational Information Specialist to be properly trained prior to the 27-28 school year.
• At least 3 year(s) of relevant experience preferred.
• Citizenship, residency or work visa required

Contact Information

• Becky Furlong Director of Systems and Operations
• 2125 East Eagle Pass
• Wooster, Ohio 44691
• Phone: [phone]
• Email: [e-mail]