SIP/VoIP Tech Support Engineer – FoIP (Remote)

T38Fax LLC; Philadelphia (Philadelphia County); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary with annual bonus

Flexible working arrangements

Generous PTO allowance

Job summary

A telecom solutions provider in Philadelphia is seeking a Technical Support Engineer to troubleshoot SIP and FoIP issues. You will provide Tier 1 and Tier 2 support, work with VoIP technologies, and ensure seamless customer communications. Ideal candidates possess a Bachelor's degree in Computer Science and solid networking knowledge. This is a full-time, remote-friendly position in a dynamic work environment with great growth potential.

Qualifications

• Solid understanding of TCP/IP, DNS, DHCP, NAT.
• Experience with fax and/or FoIP is a plus.
• Experience with help desk ticketing systems.

Responsibilities

• Provide Tier 1 / Tier 2 support for FoIP and SIP-related issues.
• Diagnose and troubleshoot SIP signaling and call setup failures.
• Take ownership of customer issues and see them to resolution.

Skills

Networking fundamentals

SIP Protocol knowledge

Customer-facing skills

Troubleshooting skills

Education

Bachelor's Degree in Computer Science or related field

Tools

Wireshark

Asterisk

Linux/Unix

Job description

A telecom solutions provider in Philadelphia is seeking a Technical Support Engineer to troubleshoot SIP and FoIP issues. You will provide Tier 1 and Tier 2 support, work with VoIP technologies, and ensure seamless customer communications. Ideal candidates possess a Bachelor's degree in Computer Science and solid networking knowledge. This is a full-time, remote-friendly position in a dynamic work environment with great growth potential.