Sinker EDM Applications Specialist

MC Machinery Systems Inc.; Elk Grove Village (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

MC Machinery Systems Inc. seeks an SEDM Applications Engineer to exercise independent judgment to resolve applications-related problems of MC Machinery's electrical discharge machinery, train customers on processing materials, and collaborate with Applications Engineers to prepare and carry out marketing efforts to secure new business.

The role supports sales through test cuts and demonstrations, is primarily territory-focused but may be utilized across North America, requires travel, and

Qualifications

• Minimum 2+ years of experience operating, programming, setting up and developing processes for electrical discharge machinery.
• Training may be provided for candidates with machine shop experience.

Responsibilities

• Independently review, evaluate and resolve applications-related problems at customer sites with the overall intention of improving and enhancing performance of customer’s electrical discharge machinery.
• Provide timely, appropriate responses and resolutions to customer reports, and as necessary, determine whom else at MC Machinery to involve in customer problem solving.
• Exercise independent judgement and discretion to create solutions for customers in addressing application-related problems.
• Diagnosing application-related problems and troubleshoot via telephone.
• Increase sales and MC Machinery revenue by identifying customer opportunities for sales and engaging in such activity when so identified.
• Provide high power processing training to customers (and in some events other MC Machinery employees) with the overall intention of instructing and/or recommending methods that will improve and enhance the performance of the machinery and optimize its usage for their particular needs.
• Exercise independent judgement and discretion to create training programs for customers.
• Communicate professionally and effectively with customers.
• Other duties as assigned

Skills

Problem solving

Customer communication

Training design

CAD/CAM

CNC programming

Windows OS

Travel

Team collaboration

Sales opportunities

Phone diagnostics

Tools

CAD/CAM software

Job description

MC Machinery Systems Inc. seeks an SEDM Applications Engineer to exercise independent judgment to resolve applications-related problems of MC Machinery's electrical discharge machinery, train customers on processing materials, and collaborate with Applications Engineers to prepare and carry out marketing efforts to secure new business.

The role supports sales through test cuts and demonstrations, is primarily territory-focused but may be utilized across North America, requires travel, and