Sign inside Sales Professional

fastsigns-careers; Lawrenceville (GA); On-site; USD 48,000 - 64,000; Full time

Job summary

FASTSIGNS is seeking a high-energy Inside Sales Representative to join our team. You will be the primary link between business customers, the design team, and production staff to ensure clear communication and on-time results.

You will consult with walk-in, phone, and online prospects to uncover signage needs, generate accurate quotes, close sales, and oversee order execution from initial concept to delivery, coordinating with teammates to exceed customer expectations.

Qualifications

• Experience in customer service or inside sales with proactive outbound calling.
• Strong listening skills to translate client needs into visual solutions.
• Tech-savvy with estimation software and CRM tools; able to use MS Office/Google apps.

Responsibilities

• Consultative selling and prospecting via walk-ins, phone, and web inquiries.
• Discuss project requirements, estimate pricing, and draft quotes.
• Coordinate with design and production to meet specs and deadlines.
• Maintain CRM records, track statuses, and follow up for customer satisfaction.

Skills

Sales & Communication

Problem-Solving

Technical Aptitude

Detail-Oriented

Education

High school diploma or equivalent

College degree a plus

Tools

CRM software

POS software

Microsoft Office / Google Workspace

Job description

We are seeking a high-energy, detail-oriented Inside Sales Representative to join our team. In this role, you will serve as the primary link between our business customers, design team, and production crew. You will consult with walk-in, phone, and online prospects to uncover their signage needs, generate accurate quotes, close sales, and ensure seamless order execution from initial concept to delivery.

Key Responsibilities

• Consultative Sales & Prospecting: Respond promptly to incoming leads, walk-in customers, and web inquiries; conduct outbound phone calls to follow up on quotes and re-engage past clients.
• Project Scoping & Estimating: Discuss project requirements (dimensions, materials, placement, installation), calculate pricing using POS software, and draft detailed estimates.
• Client & Production Coordination: Work closely with graphic designers and production staff to ensure project specs are accurately communicated and project deadlines are met.
• Account & Order Management: Maintain accurate CRM records, track job statuses, process invoices/payments, and conduct follow-up calls to ensure 100% customer satisfaction.

Qualifications & Skills

• Sales & Communication: Proven experience in customer service or inside sales, with strong comfort making proactive outbound calls to prospective and existing accounts.
• Problem-Solving Ability: Excellent listening skills to translate client needs into custom visual communication solutions.
• Technical Aptitude: Tech-savvy with quick adaptability to estimation software, CRM tools, and basic Microsoft Office/Google Workspace applications.
• Detail-Oriented: High level of organization to manage multiple active projects simultaneously in a fast-paced environment.
• Education: High school diploma or equivalent required (college degree or relevant industry experience is a plus).