SIAM Service Introduction Lead

ASM Research, An Accenture Federal Services Company; Tallahassee (FL); On-site; USD 99,000 - 133,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Service Introduction Lead to coordinate cross-provider service integration and ensure end‑to‑end IT service delivery within a highly regulated federal context.

The role establishes governance, transition plans, and performance reporting, while enabling risk assessment, continuous improvement, and collaboration across internal teams and external suppliers. Travel of 10–25% is required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Management, or a related field, or equivalent relevant experience.
• 6–8 years of experience in information technology with 2–5 years managing IT staff or leading service‑delivery and service‑integration functions.
• Demonstrated experience coordinating services across multiple service providers, including defining processes, assigning responsibilities, and fostering collaboration to ensure service quality and efficiency.
• Practical knowledge of ITIL‑aligned service‑management processes and experience applying them in multi‑provider or SIAM‑style environments.
• Strong communication, analytical, problem‑solving, and interpersonal skills, with the ability to facilitate meetings, document requirements, and conduct root‑cause analysis.
• Ability to obtain and maintain a Public Trust investigation and to work in a U.S.‑only federal IT context, with U.S. citizenship as specified.
• Willingness and ability to travel 10–25% to support stakeholder engagement, service transitions, and operational coordination.

Responsibilities

• Lead multi-provider service‑integration activities, aligning processes, roles, and responsibilities across internal IT teams and external supplier organizations.
• Define and maintain service‑introduction frameworks, including entry and exit criteria, readiness checklists, and transition plans for new or changed services entering production.
• Establish and oversee governance mechanisms such as operating‑level agreements, RACI models, and integrated performance‑reporting structures that ensure accountability and clarity for end‑to‑end services.
• Coordinate incident, change, and problem‑management integration across providers to maintain consistent user experience, service quality, and operational continuity.
• Facilitate risk and impact assessments for service changes, ensuring operational, security, and compliance considerations are addressed and documented before go‑live.
• Support IT staff responsible for service delivery and operations by communicating expectations, monitoring performance, and enforcing organizational policies, procedures, and core values.
• Promote continual improvement by analyzing service‑delivery challenges, recommending process changes, and implementing best practices for multi‑provider coordination.
• Collaborate with senior IT leadership to align service‑integration goals with broader organizational objectives, budget constraints, and strategic technology initiatives.

Skills

IT experience

Staff management

Service integration

ITIL

Communication skills

US citizenship

Travel readiness

Education

Bachelor's degree or equivalent

Tools

ITIL / SIAM training

Job description

ASM Research, An Accenture Federal Services Company, seeks a Service Introduction Lead to coordinate cross-provider service integration and ensure end‑to‑end IT service delivery within a highly regulated federal context.

The role establishes governance, transition plans, and performance reporting, while enabling risk assessment, continuous improvement, and collaboration across internal teams and external suppliers. Travel of 10–25% is required.