SIAM Service Integration Lead

Ladders; United States; Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Remote within US

Federal IT exposure

Governance focus

Professional development

Job summary

Ladders is seeking a SIAM Service Integration Lead to guide integrated service operations across IT teams and vendors, driving governance, accountability, and continuous improvement in a federal services environment.

The role emphasizes escalation management, transparent governance, and cross-functional coordination, with a remote work option for US-based candidates. Compensation ranges from $150,000 to $175,000 annually and requires strong ITIL discipline.

Qualifications

• Bachelor's degree in IT, business, engineering, or related field or equivalent experience.
• 7+ years in IT service management or enterprise service delivery, including 3+ years in service integration/operational leadership.
• Strong expertise in ITIL-aligned incident, problem, request, knowledge, and change management.
• Experience coordinating multiple vendors and technical stakeholders.
• Strong skills in ServiceNow reporting, governance, escalation management, and service performance management.

Responsibilities

• Lead integrated service coordination across multiple IT teams and service providers.
• Maintain governance materials and key service management documentation.
• Coordinate incident, request, problem, knowledge, change, and improvement processes using ServiceNow.
• Ensure clear ownership and timely closure of cross-functional service cases.
• Track dependencies, risks, escalations, and corrective actions.
• Facilitate governance and performance reviews in compliance with federal requirements.
• Drive service improvements using performance measures and root cause analysis.

Skills

ITSM

ServiceNow

Vendor management

Governance

Escalation management

Education

Bachelor's degree

Tools

ServiceNow

Job description

For our client, we are seeking a SIAM Service Integration Lead to join the team of a leader in the Business Services space. This role will guide integrated service operations across multiple IT teams and vendors, ensuring accountability, coordination, and strong service performance. You will help maintain governance discipline across incident, problem, request, change, and knowledge management processes while supporting a complex federal services environment. The position also plays a key role in driving operational transparency, escalation management, and continuous improvement.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,000 – $175,000 annually

Responsibilities

• Lead integrated service coordination across multiple IT teams and service providers
• Maintain key service management documentation, plans, and governance materials
• Coordinate incident, request, problem, knowledge, change, and improvement processes using ServiceNow
• Ensure clear ownership and timely closure of cross-functional service cases
• Track dependencies, service risks, escalations, and corrective actions
• Facilitate governance and performance reviews in compliance with federal requirements
• Drive service improvements using performance measures and root cause analysis

Qualifications

• Bachelor’s degree in IT, business, engineering, or a related field; equivalent experience accepted
• 7+ years of experience in IT service management or enterprise service delivery, including 3+ years in service integration or operational leadership
• Strong expertise in ITIL-aligned incident, problem, request, knowledge, and change management
• Experience coordinating multiple vendors and technical stakeholders
• Strong skills in ServiceNow reporting, governance, escalation management, and service performance management

Benefits

• Remote work flexibility within the United States
• Opportunity to work in a multidisciplinary team supporting federal customers
• Exposure to governance and operational performance in a complex IT environment
• Professional development through hands-on experience with federal IT operations

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.