SIAM Lead: Multi-Vendor Service Management & Governance

Tata Consultancy Services; Center Square (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage: comprehensive

Parental Leaves

401K Plan

Certification & Training Reimbursement

Vacation and Holidays

Job summary

Tata Consultancy Services in Center Square, PA, is seeking a SIAM-focused professional to design, govern, and optimize multi-vendor service delivery. You will establish SIF, define RACI, and drive continuous improvement across ITIL-aligned processes, ensuring end-to-end accountability and strong vendor collaboration.

The role requires deep SIAM expertise, governance experience, and familiarity with ServiceNow and cloud platforms. Collaboration with business stakeholders is essential for success.

Qualifications

• Strong expertise in SIAM frameworks and methodologies.
• Deep understanding of ITIL (v3 / ITIL 4) processes.
• Multi-vendor service management experience.
• Strong governance and risk management capabilities.
• Experience in ITSM tools (ServiceNow preferred).
• Knowledge of IT infrastructure, applications, and cloud (Azure/AWS).
• Experience in service integration across multiple towers.
• Understanding of DevOps and Agile environments (preferred).

Responsibilities

• Design, implement, and enhance the SIAM operating model.
• Define governance structures, policies, and standards for multi-vendor environments.
• Establish Service Integrations Function (SIF) and define roles & responsibilities (RACI).
• Ensure alignment with ITIL / ITSM best practices.
• Manage multiple service providers and ensure effective service collaboration.
• Drive vendor performance through KPIs, SLAs, OLAs, and XLAs.
• Facilitate regular service reviews, governance meetings, and escalations.
• Resolve cross-supplier conflicts and ensure end-to-end accountability.
• Act as a central point for end-to-end service ownership.
• Ensure seamless service delivery across towers (Infrastructure, Applications, Network, etc.).
• Oversee incidents, problems, change, and release management across vendors.
• Monitor service performance and ensure adherence to agreed SLAs.
• Define and standardize ITSM processes across vendors.
• Identify gaps and drive continual service improvement (CSI) initiatives.
• Implement automation and tooling improvements (ServiceNow, BMC, etc.).
• Drive process maturity (e.g., using ITIL maturity models).
• Develop dashboards and reports on service performance, risks, and compliance.
• Provide insights and recommendations to stakeholders.
• Ensure data-driven decision-making across service operations.
• Engage with business stakeholders, leadership, and service providers.
• Translate business requirements into service delivery strategies.
• Act as a trusted advisor for SIAM and service management practices.
• Support service transitions, vendor onboarding/offboarding.
• Lead transformation programs (e.g., multi-vendor to SIAM model adoption).
• Ensure smooth integration during mergers, acquisitions, or outsourcing.

Skills

SIAM frameworks

ITIL v3/ITIL 4

Multi-vendor service mgmt

Governance & risk mgmt

ITSM tools (ServiceNow)

Cloud: Azure/AWS

DevOps & Agile

Service integration across towers

Education

Bachelor of Computer Science

Tools

ServiceNow

BMC

Job description

Tata Consultancy Services in Center Square, PA, is seeking a SIAM-focused professional to design, govern, and optimize multi-vendor service delivery. You will establish SIF, define RACI, and drive continuous improvement across ITIL-aligned processes, ensuring end-to-end accountability and strong vendor collaboration.

The role requires deep SIAM expertise, governance experience, and familiarity with ServiceNow and cloud platforms. Collaboration with business stakeholders is essential for success.