Shuttle Operations Manager

ABM Industries; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Paid time off

Job summary

ABM Industries is seeking an experienced Shuttle Bus Operation Manager in Orlando to oversee 24/7 shuttle services, ensuring safe, efficient operations and excellent customer service. The role leads supervisors, drivers, and maintenance staff, coordinating dispatch, route optimization, and performance management while complying with Aviation Authority and DOT standards.

The position emphasizes fleet reliability, on-time performance, and thorough safety protocols.

Qualifications

• 3+ years of supervisory experience in transportation operations.
• Knowledge of DOT, ADA, and state/local regulations.
• Proven leadership and ability to manage large teams.
• Excellent communication and negotiation skills.

Responsibilities

• Oversee daily shuttle operations, including dispatching, driver performance, and route optimization.
• Manage on-time performance, passenger flow, and service quality.
• Coordinate fleet maintenance, inspections, and repairs.
• Provide leadership and mentorship to supervisors, dispatchers, and drivers.
• Ensure regulatory compliance and safety training.

Skills

Leadership

Communication

Problem-solving

Analytical abilities

Negotiation skills

Team management

Strategic thinking

Tools

Microsoft Office Suite

Transportation scheduling software

Job description

Position Summary: ABM Industries is seeking a dynamic and experienced Shuttle Bus Operation Manager to oversee and optimize airport shuttle bus services within our organization. This role is responsible for the safe, efficient, and high-quality operation of shuttle transportation, fleet management, dispatching, and customer service functions. The Assistant Manager will lead a team of supervisors, drivers, and maintenance staff to ensure seamless 24/7 shuttle operations. This position requires strong leadership skills, transportation industry expertise, and a commitment to delivering exceptional service in compliance with Aviation Authority regulations.

Key Responsibilities

• Oversee daily shuttle operations , including dispatching, driver performance, and route optimization to ensure efficient and timely transportation.
• Manage on-time performance, passenger flow, and operational efficiency to provide high-quality service.
• Coordinate fleet maintenance, vehicle inspections, and repairs to minimize downtime and ensure vehicle reliability.

Safety & Compliance

• Ensure compliance with DOT regulations, ADA standards, and Aviation Authority policies to maintain a safe and secure transportation operation.
• Conduct regular safety audits, driver training, and fleet inspections to uphold high safety standards.
• Investigate accidents or incidents , identify root causes, and recommend corrective actions.

Leadership & Supervision

• Provide direction, leadership, and mentorship to a team of supervisors, dispatchers, shuttle bus drivers, and maintenance staff to ensure effective, high-quality transportation operations.
• Ensure all Assistant Managers are trained to perform the duties of Site Manager, Supervisor, Shuttle Bus Driver, Shuttle Bus Dispatcher, and Administrative Staff when necessary.
• Supervise and coordinate employee schedules, work assignments, and performance management to ensure operational efficiency.
• Assistant Managers must possess and maintain a valid CDL in the State of Florida with the appropriate commercial passenger bus transportation license .
• Must have a minimum of three (3) years of supervisory experience preferably commercial bus ground transportation.
• Assistant Managers shall be full-time, locally based, and dedicated exclusively to the Aviation Authority's Shuttle Bus Service.
• Must be on-site during holidays.

Emergency Response & Contingency Planning

• Develop and implement emergency response plans to ensure business continuity during service disruptions, severe weather, or operational incidents.
• Be on-call for any critical incidents that affect shuttle operations.

Budget & Financial Management

• Assist in managing departmental budgets, expense control, and resource allocation to meet financial targets.
• Monitor operational costs, fleet expenses, and staffing budgets to maintain cost efficiency.

Qualifications

• Minimum of 3 years of supervisory experience in transportation operations , preferably in airport shuttle, public transit, or passenger transportation .
• Strong knowledge of transportation regulations (DOT, ADA, and state/local laws) .
• Proven leadership experience , with the ability to motivate, develop, and manage large teams .
• Exceptional communication, interpersonal, and negotiation skills .
• Strategic thinker with excellent problem-solving and analytical abilities .
• Proficiency in Microsoft Office Suite and transportation scheduling software .
• Valid CDL (Commercial Driver's License) in the State of Florida is required.
• Ability to work non-traditional hours , including weekends, holidays, and emergency situations as needed.

Work Environment

• Primarily office-based with frequent field visits to oversee shuttle operations and interact with staff.
• Regular travel within the airport property to monitor shuttle service performance, vehicle inspections, and driver operations .
• Fast-paced environment , requiring the ability to handle multiple priorities, operational challenges, and decision-making under pressure .

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based bonuses .
• Comprehensive benefits package , including health insurance, retirement plans, and paid time off .
• Opportunities for career advancement and professional development