Shuttle Operations Leader - 24/7 Flexible Shifts

ABM industries; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is seeking a Shuttle Bus Supervisor to oversee daily shuttle operations across airport-and-facility sites, ensuring on-time performance and passenger safety. You will lead drivers and support staff, monitor routes, and enforce company policies.

This role requires a CDL with Passenger Endorsement, strong customer service skills, and experience supervising transportation teams. You will coordinate schedules, maintain logs, and collaborate with management in a 24/7 operation.

Qualifications

• High school diploma or equivalent is required.
• Valid CDL Class A or B with Passenger Endorsement is required with no major traffic violations.
• 1+ year of supervisory or transportation experience preferred.
• Strong customer service skills are essential.
• Proficiency with Microsoft Office and online systems.

Responsibilities

• Lead and support shuttle team members, including drivers and fueler/ cleaners.
• Oversee daily shuttle operations and route performance.
• Ensure compliance with safety standards and company policies.
• Conduct quality checks and safety observations.
• Deliver exceptional customer service to passengers.
• Assist with onboarding, training, and team development.
• Maintain accurate reports, time sheets, and daily logs.
• Address and report performance and disciplinary issues.
• Collaborate with management, staff, and clients to ensure operational success.
• Rotate buses efficiently to maintain service levels.
• Respond promptly to guest inquiries and provide directions.
• Must be available for flexible shifts in a 24/7 operation.

Skills

Customer service

Supervisory experience

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ABM Industries is seeking a Shuttle Bus Supervisor to oversee daily shuttle operations across airport-and-facility sites, ensuring on-time performance and passenger safety. You will lead drivers and support staff, monitor routes, and enforce company policies.

This role requires a CDL with Passenger Endorsement, strong customer service skills, and experience supervising transportation teams. You will coordinate schedules, maintain logs, and collaborate with management in a 24/7 operation.