Shuttle Bus Supervisor

ABM industries; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is seeking a Shuttle Bus Supervisor to oversee daily shuttle operations across airport-and-facility sites, ensuring on-time performance and passenger safety. You will lead drivers and support staff, monitor routes, and enforce company policies.

This role requires a CDL with Passenger Endorsement, strong customer service skills, and experience supervising transportation teams. You will coordinate schedules, maintain logs, and collaborate with management in a 24/7 operation.

Qualifications

• High school diploma or equivalent is required.
• Valid CDL Class A or B with Passenger Endorsement is required with no major traffic violations.
• 1+ year of supervisory or transportation experience preferred.
• Strong customer service skills are essential.
• Proficiency with Microsoft Office and online systems.

Responsibilities

• Lead and support shuttle team members, including drivers and fueler/ cleaners.
• Oversee daily shuttle operations and route performance.
• Ensure compliance with safety standards and company policies.
• Conduct quality checks and safety observations.
• Deliver exceptional customer service to passengers.
• Assist with onboarding, training, and team development.
• Maintain accurate reports, time sheets, and daily logs.
• Address and report performance and disciplinary issues.
• Collaborate with management, staff, and clients to ensure operational success.
• Rotate buses efficiently to maintain service levels.
• Respond promptly to guest inquiries and provide directions.
• Must be available for flexible shifts in a 24/7 operation.

Skills

Customer service

Supervisory experience

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position Summary

ABM Industries is seeking a reliable and experienced Shuttle Bus Supervisor to oversee shuttle operations. In this role, you'll monitor day-to-day route performance, ensure driver compliance, support vehicle operations, and maintain staffing efficiency. Depending on the contractual need this could be around or near an airport, commercial building, hospital, sports arena, entertainment venue, educational facility or warehouse.

Benefits

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management

Key Responsibilities

• Lead and support shuttle team members, including drivers and fueler/cleaners
• Oversee daily shuttle operations and route performance
• Ensure compliance with safety standards and company policies
• Conduct quality checks and safety observations
• Deliver exceptional customer service to passengers
• Assist with onboarding, training, and team development
• Maintain accurate reports, time sheets, and daily logs
• Address and report performance and disciplinary issues
• Collaborate with management, staff, and clients to ensure operational success
• Rotate buses efficiently to maintain service levels
• Respond promptly to guest inquiries and provide directions
• Must be available for flexible shifts in a 24/7 operation

Qualifications

• High school diploma or equivalent work experience.
• Valid CDL Class A or B with Passenger Endorsement (required) with no major traffic violations
• 1+ year of related supervisory or transportation experience preferred
• Strong customer service skills
• Proficiency with Microsoft Office and online systems
• Proficient in the English language