Shuttle Operations Lead (Part-time)

Miami Dolphins and Hard Rock Stadium; Miami Gardens (FL); On-site; USD 28,929 - 39,950; Part time

Job summary

Miami Dolphins and Hard Rock Stadium are seeking a part-time, on-site Shuttle Operations Assistant at Hard Rock Stadium in Miami Gardens, FL. This hourly role requires availability for 80% of stadium events, including early mornings, nights, weekends, and holidays, and involves coordinating loading queues and guest flow to ensure smooth shuttle service.

You will supervise a small team of bus loaders, handle staff check-in and equipment distribution, and maintain safety and courtesy for guests in

Qualifications

• High school diploma required.
• Customer service experience and event operations background preferred but not required.
• Fluent in English; Spanish beneficial.

Responsibilities

• Maintain knowledge of shuttle queues and loading procedures.
• Manage offsite ingress and onsite egress shuttle operations.
• Control guest flow and distribution among shuttle queues.
• Coordinate loading based on bus capacity and throughput.
• Support staff check-in and equipment distribution.
• Supervise a small team of bus loaders and way finders.
• Communicate professionally with guests and partners.
• Maintain a safe environment for staff and guests.

Skills

Customer service

Event operations

Team leadership

Education

High school diploma

Job description

Location

This is a part-time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $25 an hour.

Responsibilities

• Maintain knowledge of all queues and shuttle loading procedures.
• Manage offsite ingress and onsite egress shuttle operations.
• Control flow and counting of guests and accurately distribute amongst shuttle line queues.
• Maintain a consistent distribution for each loading zone based on shuttle quantity.
• Confirm loading quantity based on bus capacity.
• Assist in guest inquiries and resolution on post.
• Manage a team of bus loaders and way finders.
• Delegate position locations within assigned bus system and ensure all positions are filled.
• Responsible for staff check-in and distribution of equipment.
• Ensure head rest covers are properly positioned on each bus seat.
• Initiate bus decommissioning (gather GPS, signage, and headrest covers) with direction from Route Supervisors.
• Communicate professionally and effectively with all guests and partners.
• Ensure and maintain a safe environment for staff and guests.

Qualifications

• High school diploma required.
• Customer service and event operations experience (entry level or supervisory) preferred but not required.
• Ability to anticipate needs, challenges, and adapt as needed.
• Fluent in English; Spanish beneficial.
• Ability to commit to 80% of all Hard Rock stadium events including early mornings, nights, weekends and holidays.
• Ability to stand for 6+ hours and be willing to work outdoors in various weather conditions.

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug‑Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.