Shuttle Driver - Marriott DFW Airport

Remington Hospitality; Irving (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

Remington Hospitality is seeking a courteous Bell Attendant to welcome guests, assist with luggage, and provide first-rate service at the hotel entrance. You will greet arrivals and departures, hold doors, and warmly direct guests to rooms and facilities.

As part of the bell team, you will drive the hotel shuttle, tag and store luggage, know the property hours, and upsell hotel amenities such as the restaurant, lounge, and spa.

Responsibilities

• Greet all guests arriving and departing the hotel; hold front doors as they enter and exit.
• Provide excellent guest service and ensure guests feel welcome.
• Carry baggage to guest rooms and tag/store luggage; maintain records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Know hotel property, staff, hours, and provide directions to facilities and rooms.
• Suggest and sell amenities (restaurant, lounge, spa, etc.).
• Respond to bell services requests within 2 minutes.

Job description

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.