Shuttle Driver

Appone; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Disability & life insurance

Employee Assistance Program

401(k) with match

Job summary

HM Alpha Hotels & Resorts seeks a Shuttle Driver for JW Marriott Houston 261, to ensure safe and smooth guest arrivals, departures, and transportation. You will drive guests to key destinations, assist with luggage, and maintain a courteous, professional demeanor in a busy hotel environment.

You will participate in hotel operations, explain van features, share local information, and keep the shuttle and lobby areas clean and ready. A valid license and clean driving record are required.

Qualifications

• Minimum 2 years driving experience with a valid motor vehicle license and minimal violations.
• Hospitality, transportation, or guest-facing roles preferred.

Responsibilities

• Drive guests to and from the hotel, airport, shopping centers, and other destinations, assisting with luggage.
• Attend and participate in monthly front desk meetings to stay aligned with hotel operations.
• Inspect and maintain the courtesy van, ensuring cleanliness, fuel, and readiness.
• Explain van features such as radio, television, and communication systems to guests.
• Provide guests with information about hotel services, facilities, points of interest, and local attractions.
• Notify guests in lobby, dining rooms, or other areas; deliver messages and run errands.
• Maintain lobby and front porte-cochere areas, including trash removal, snow/ice management, and cleaning of sidewalks and floors.
• Other duties as assigned.

Education

High School Diploma or equivalent

Job description

The Shuttle Driver ensures hotel guests have a safe, smooth, and enjoyable arrival, departure, and transportation experience. This role directly impacts guest satisfaction, operational efficiency, and the overall impression of the hotel.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Drive guests to and from the hotel, airport, shopping centers, and other destinations, assisting with luggage.
• Attend and participate in monthly front desk meetings to stay aligned with hotel operations.
• Inspect and maintain the courtesy van, ensuring cleanliness, fuel, and readiness.
• Explain van features such as radio, television, and communication systems to guests.
• Provide guests with information about hotel services, facilities, points of interest, and local attractions.
• Notify guests in lobby, dining rooms, or other areas; deliver messages and run errands.
• Maintain lobby and front porte‑cochere areas, including trash removal, snow/ice management, and cleaning of sidewalks and floors.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong customer service and interpersonal skills.
• Safe and responsible driving skills.
• Attention to detail and pride in maintaining clean, organized vehicles and public areas.
• Professional demeanor and reliability.
• Ability to multitask and manage time efficiently.

PROFESSIONAL EXPERIENCE

• Minimum of 2 years driving experience with a valid motor vehicle license and minimal violations.
• Experience in hospitality, transportation, or guest-facing roles preferred.

ACADEMIC BACKGROUND

• High School Diploma or equivalent.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Position Requirements

Successful completion of a background check is required prior to employment.

Category Guest Services

Location JW Marriott Houston 261

Full-Time/Part-Time Full-Time

Shift Various Shifts

Number of Openings 1

Req Number GUE-26-00056

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.