Front Desk Agent

Appone; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

HSAs available

401(k) with match

Disability & life insurance

Employee Assistance Program

Job summary

JW Marriott Houston is seeking a Front Desk Agent to be the first point of contact for guests, delivering a welcoming experience from arrival to departure. You will handle check-ins/outs, answer inquiries, process reservations, and coordinate with housekeeping to ensure rooms meet guest expectations.

The role requires strong communication, attention to detail, and a customer-focused approach in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; hospitality coursework preferred.
• Previous hospitality, customer service, or front desk experience preferred.
• Proficiency in Microsoft Office; PMS experience a plus.
• Strong communication and precise guest record handling.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Manage check-ins and check-outs with accuracy and confidentiality.
• Respond to inquiries via phone and in person about amenities and local attractions.
• Process reservations, payments, and room assignments accurately.
• Collaborate with housekeeping and maintenance to meet guest needs quickly.
• Address guest concerns with professionalism and empathy.
• Maintain a clean, organized front desk reflecting hotel standards.
• Provide concierge recommendations for dining, entertainment, and transport.
• Adhere to hotel policies, safety, and security procedures.
• Perform physical duties as required and assist as needed.

Skills

Interpersonal communication

Attention to detail

Multitasking

Guest service mindset

Professional demeanor

Education

High school diploma

Hospitality coursework preferred

Tools

Microsoft Office

Property management systems (PMS)

Job description

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest satisfaction, brand perception, and overall operational efficiency through professional service and attention to detail.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Exceptional interpersonal and communication skills.
• High attention to detail and accuracy in handling guest records and financial transactions.
• Strong multitasking and problem-solving abilities in a fast-paced environment.
• Customer-focused mindset with a professional and approachable demeanor.
• Collaborative attitude and ability to work effectively with other departments.
• Adaptability to flexible scheduling, including weekends and holidays.

PROFESSIONAL EXPERIENCE

• Previous experience in hospitality, customer service, or a front desk role preferred.
• Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
• Demonstrated success in providing high-quality guest service in a dynamic environment.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.
• Coursework or degree in hospitality management or a related field preferred.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Position Requirements

Successful completion of a background check is required prior to employment

Category Front Office / Front Desk

Location JW Marriott Houston 261

Full-Time/Part-Time Full-Time

Shift Various Shifts

Number of Openings 1

Req Number FRO-26-00169

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.