Shuttle Dispatch Lead

TransWest; Redmond, Northern (WA, KY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life

401(k) Retirement Plan with Company 0%

PTO accrual up to 80 hours annually

One paid personal day annually

Company-observed holidays

Job summary

TransWest is hiring an on-site Dispatcher in Redmond, WA to monitor day-to-day vehicle operations, routes, and communications with drivers and supervisors. You will use TripShot and Samsara to keep services on schedule, reroute as needed, and respond quickly to delays or incidents to ensure operations stay on track.

The role requires strong problem-solving, clear written and verbal communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Must be at least 21 years old.
• Dispatcher or customer service experience (1+ years).
• 1+ years of experience using Microsoft Office Suite (Word, Excel, Outlook).
• Experience with TripShot, Samsara or other dispatch software preferred.
• Detail-oriented with strong problem-solving and troubleshooting skills.
• Ability to multi-task under pressure and meet tight deadlines.
• Excellent written and verbal communication and interpersonal abilities.

Responsibilities

• Monitor vehicles and routes on dispatch monitors and respond quickly to changes.
• Ensure dispatch programs (TripShot, Samsara, etc.) are accurate for vehicle, driver and route assignments.
• Update or create new routes as needed.
• Monitor driver check-ins/check-outs, geofencing and reporting; assist Fleet Manager as needed.
• Communicate with clients via email, phone or push notifications regarding delays or issues.
• Support managers and supervisors with delays, key distribution, and on-time performance.
• Create and pull reports to measure service success and route performance.
• Handle dispatch phone inquiries and assist with lost and found items.
• Collaborate with teams cross-functionally to maintain high-quality service.

Job description

TransWest is hiring an on-site Dispatcher in Redmond, WA to monitor day-to-day vehicle operations, routes, and communications with drivers and supervisors. You will use TripShot and Samsara to keep services on schedule, reroute as needed, and respond quickly to delays or incidents to ensure operations stay on track.

The role requires strong problem-solving, clear written and verbal communication, and the ability to multi-task in a fast-paced environment.