Shuttle Bus Driver- Gilley's

Gilley's; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Gilley’s in Kansas is seeking a Shuttle Bus Driver to transport guests and team members safely between pickup locations, parking lots, hotels, and satellite points. You will be a frontline brand ambassador, ensuring ADA-compliant service and professional conduct at all times.

This role requires strict adherence to DOT/Kansas regulations, strong customer service skills, and the ability to operate ADA-accessible vehicles.

Qualifications

• High school diploma or GED; may consider equivalent experience.
• Minimum age 21 years at time of hire.
• Valid Kansas driver’s license; CDL with P endorsement preferred; Class C license considered based on vehicle capacity.
• Clean MVR: no DUI/DWI in past 5 years; no more than 2 moving violations in past 3 years.
• KRGC Occupation License with background check and fingerprinting.
• Prior experience in passenger transportation or related customer service preferred.
• Excellent interpersonal and communication skills; able to interact with the public.
• Basic English for documentation and radio communications.
• Experience in gaming/hospitality transport preferred.
• First Aid/CPR certification from a recognized provider preferred.

Responsibilities

• Safely operate shuttle bus/van on routes per schedule or on call.
• Transport guests and employees between facility, parking lots, hotels, and satellite points.
• Perform pre-trip and post-trip inspections; document findings.
• Adhere to Kansas laws, rules, and posted speed limits.
• Assist guests with boarding/alighting; ADA-compliant service.
• Maintain clean vehicle interior/exterior; report maintenance needs.
• Monitor passenger capacity and seating compliance.
• Communicate with dispatch and staff via radio or device.
• Document trip logs, mileage, incidents, fuel usage.
• Respond to emergencies and coordinate with security/management.
• Report suspicious activity; follow safety procedures.
• Maintain punctuality and notify ahead of absences per policy.

Skills

Customer service

Interpersonal skills

English proficiency

Professional appearance

Team player

Education

High school diploma or GED

KRGC Occupation License

CDL with Passenger Endorsement

Class C Driver's License

Tools

Two-way radio

First Aid/CPR

ADA accessible vehicles

Job description

GILLEY’S JOB DESCRIPTION

POSITION: Shuttle Bus Driver

DEPARTMENT: Guest Safety & Surveillance

STATUS: Full Time, Part- Time

LICENSE: Level III

REPORTS TO:

Job Summary: The Shuttle Bus Driver is responsible for the safe, professional, and timely transportation of casino guests and team members between designated pickup locations including parking areas, partner hotels, and satellite points and Gilley’s. Operating as both a skilled driver and a frontline brand ambassador, this individual is frequently the first point of contact guests experience, and as such plays a critical role in establishing a welcoming, service-oriented impression of the facility from the moment of arrival.

The Shuttle Bus Driver is expected to uphold the highest standards of vehicle operation, customer service, and regulatory compliance at all times. All duties must be performed within the full regulatory framework established by the Kansas Racing and Gaming Commission (KRGC), including adherence to licensing requirements, conduct standards, and applicable Kansas statutes governing parimutuel racing facility employees. This position demands reliability, professionalism, and a genuine commitment to guest safety and satisfaction.

Essential Job Functions:

• Safely operate a passenger shuttle bus or van along assigned routes on a scheduled or on call basis, maintaining compliance with all applicable traffic and vehicle operation regulations.
• Transport guests and employees between the facility, designated parking lots, partner hotels, and approved satellite pickup/drop-off points according to established schedules.
• Perform thorough pre-trip and post-trip vehicle inspections per DOT/FMCSA and company standards; document all findings accurately on required inspection logs and submit them to the Manager or Director.
• Adhere strictly to all Kansas state traffic laws, facility driving rules, and posted speed limits on property at all times.
• Assist guests with boarding and alighting the vehicle, including guests with mobility challenges or disabilities; provide fully ADA-compliant service in accordance with applicable federal and state requirements.
• Maintain a clean, professional vehicle interior and exterior at all times; promptly report any maintenance needs, damage, or equipment deficiencies to the Manager or Director.
• Monitor passenger capacity and ensure strict compliance with vehicle load limits and seating regulations at all times.
• Communicate effectively with dispatch, the Manager or Director, and facility operations staff via two-way radio or company-issued mobile device throughout each shift.
• Respond promptly and courteously to guest questions, comments, and requests for assistance, providing accurate directions and facility information as needed.
• Accurately document all trip logs, mileage, incident reports, and fuel usage in accordance with company recordkeeping requirements.
• Respond to emergency situations calmly and professionally; follow established facility emergency procedures and coordinate immediately with security and management personnel as appropriate.
• Report any observed suspicious activity, safety hazards, or guest conduct issues to facility security or management immediately and without delay.
• Maintain consistent punctuality and reliability across all assigned shifts; notify Manager or Director in advance of any anticipated absence or tardiness per company attendance policy.

Licensing Requirements:

Vehicle Type / Capacity

Required License

Notes

Shuttle bus or van — 16 or more passengers (including driver)

Valid Kansas Commercial Driver's License (CDL) with Passenger (P) Endorsement

Required by federal DOT/FMCSA and Kansas law for vehicles of this capacity.

Shuttle van — fewer than 16 passengers (including driver)

Valid Kansas Class C Driver's License (minimum)

CDL with P endorsement is preferred even for smaller fleet vehicles. License class will be confirmed based on assigned fleet configuration.

Motor Vehicle Record (MVR) and Drug & Alcohol Policy

• Must maintain a clean Motor Vehicle Record (MVR); MVR abstracts will be reviewed pre-hire and periodically throughout employment per company policy.
• Comply with applicable DOT hours-of-service regulations; maintain accurate driver logs if required based on vehicle class and route structure.
• Zero tolerance for alcohol or drug impairment on duty; employees are subject to pre-employment, random, post-accident, and reasonable-suspicion drug and alcohol testing per DOT regulations and company policy.
• Complete all required defensive driving training and facility-specific safety orientation prior to solo operation of any vehicle.
• Maintain working familiarity with basic first aid procedures and facility emergency evacuation plans; First Aid/CPR certification strongly encouraged.
• No use of personal mobile devices while the vehicle is in motion under any circumstances; hands-free communication via company radio or device only.
• Report all accidents, incidents, and near-misses immediately per company incident reporting protocol and applicable KRGC reporting obligations.

Experience and Qualifications:

• High school diploma or GED equivalent preferred ; equivalent combination of education and relevant experience may be considered.
• Minimum age of 21 years at time of hire.
• Valid Kansas driver's license; CDL with Passenger (P) endorsement preferred; Class C license considered based on assigned fleet vehicle capacity (see Section 4).
• Clean MVR: no DUI/DWI convictions within the past 5 years; no more than 2 moving violations within the past 3 years.
• Ability to obtain and maintain a KRGC Occupation License, including successful completion of background investigation and fingerprinting.
• Prior experience in passenger transportation, shuttle operations, hospitality transport, paratransit, or a related customer service role preferred .
• Excellent interpersonal and communication skills; demonstrated ability to interact positively and professionally with the public.
• Basic proficiency in written and spoken English sufficient for accurate documentation, radio communication, and guest interaction.
• Previous transportation experience in a gaming, hospitality, hotel, or entertainment environment (e.g., casino shuttle, resort transport, airport ground transportation).
• Valid First Aid and/or CPR certification from an accredited provider (e.g., American Red Cross, American Heart Association).
• Documented experience operating ADA-accessible vehicles, including wheelchair lift-equipped vans or buses.
• Bilingual communication skills are a plus and may be considered an asset in serving diverse guest populations.
• Professional appearance as outlined in the Gilley’s Team Member Handbook
• Must be able to work both independently and as a member of a team
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

(The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position.)

Physical Requirement

Frequency / Detail

Prolonged seated operation of a vehicle

Continuously — up to 8 or more hours per shift

Standing, walking, and bending

Frequently — to assist guests with boarding and alighting

Lifting and carrying

Occasionally — up to 50 lbs. (luggage, equipment, mobility devices)

Sustained alertness and concentration

Continuously — required throughout entire shift for safe vehicle operation

Manual dexterity and coordination

Continuously — to safely operate all vehicle controls and equipment

Outdoor exposure to weather conditions

Regularly — work performed outdoors in Kansas heat, cold, wind, rain, and snow

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

(The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position.)

Physical Requirement

Frequency / Detail

Prolonged seated operation of a vehicle

Continuously — up to 8 or more hours per shift

Standing, walking, and bending

Frequently — to assist guests with boarding and alighting

Lifting and carrying

Occasionally — up to 50 lbs. (luggage, equipment, mobility devices)

Sustained alertness and concentration

Continuously — required throughout entire shift for safe vehicle operation

Manual dexterity and coordination

Continuously — to safely operate all vehicle controls and equipment

Outdoor exposure to weather conditions

Regularly — work performed outdoors in Kansas heat, cold, wind, rain, and snow

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.