Busser -Gilley's

Paycom; Park City (KS); On-site; USD 11,000 - 15,000; Full time

Job summary

Gilley’s in Park City, KS is seeking a motivated Bus Person to maintain clean tables and dining areas while supporting Food Servers. You’ll stock tableware, reset tables, and assist guests with a cheerful, helpful approach.

The role requires the ability to work in a fast-paced environment, strong communication, and a team-oriented attitude to ensure exceptional guest service and smooth service flow.

Qualifications

• High level of guest service with a positive attitude.
• Ability to handle fast-paced, high-volume service.
• Good verbal and written communication skills.

Responsibilities

• Supplies dining room and tables with clean plates, silverware, glassware and condiments.
• Removes dirty dishes, cleans tables and counters, and transports soiled items.
• Cleans and sanitizes chairs and booth cushions; resets tables.
• Refills water and coffee; replenishes items used in dining area.
• Maintains a clean and stocked workstation and observes for anomalies.
• Builds guest relations and handles routine complaints professionally.

Skills

Customer service

Communication

Teamwork

Attendance

Physical stamina

Job description

Job Details

Job Location: PARK CITY, KS 67147, Position Type: Full-Time/Part-Time, Education Level: Not Specified

Job Summary

It is the primary responsibility of the Bus person to maintain assigned section and tables in a clean sanitary condition while working in conjunction with Food Servers to ensure outstanding guest service is constantly achieved.

Essential Job Functions

• Supplies the dining room and individual guest tables with clean plates, silverware, glassware, utensils, condiments, and paper supplies as needed
• Removes dirty dishes, soiled linens, glassware and silverware from table and counter tops, cleans table and counter tops according to procedure, then carries soiled items back to the dishwashing area
• Clean and sanitize chairs & booth cushions
• Refills water glasses and coffee upon request of guests
• Replenishes butter, condiments, coffee, tea and refrigerated items used in the dining room
• Resets the tables and performs other related duties as requested by Food Server
• Maintains clean and stocked workstation
• Ensure all lost and found articles are immediately turned into Management
• Ensure dining room floors are clean and free of spills and debris
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left on the floor by guests
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other areas of F&B as needed
• Other duties as assigned

Qualifications

• Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.
• One year of direct customer contact experience, preferred
• Mandatory testing on restaurant menu knowledge
• This position requires all employees to wear black slip resistant shoes as part of their uniform.
• Display professionalism; excellent verbal and written communication skills
• Professional appearance as outlined in the Gilley’s Team Member Handbook
• Must be able to work both independently and as a member of a team
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

Physical, Mental, and Environmental Demands

• Physically mobile with reasonable accommodations
• Must be able to respond to visual and audible cues
• Must be able to read, write, speak and understand English
• Must be able to bend, reach, kneel and grip items
• Must be able to lift items weighing up to 50 poundsMust be able to walk and stand for long periods of time (8-12 hours)
• Have a sense of urgency and keep up with fast paced business practices
• Operate in mentally and physically stressful situations
• Able to operate the following equipment: cash register, beverage guns, cutting boards, ice machines, knives, coffee machines, frozen drink machines, ice tea machines, and other necessary equipment
• Able to complete required paperwork for cash transactions
• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.