SHS - IT Technician

Sacred Heart Schools; Louisville, Northern (KY, KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

50% tuition discount

Job summary

Sacred Heart Schools seeks an IT Technician to provide frontline technology support across the campus, ensuring faculty, staff, and students have reliable access to classroom systems. Responsibilities include deploying Windows devices, supporting Microsoft 365 apps, and maintaining classroom touch panels and AV equipment.

The role requires a degree or technical certification, 1–2 years IT support experience, and strong communication skills.

Qualifications

• Bachelor’s or Associate degree or technical certification.
• 2+ years IT support experience preferred.
• Working knowledge of Windows 11 and Microsoft 365.
• Familiarity with Google Workspace and basic network concepts.
• Experience in a school environment is a plus.

Responsibilities

• Provide in-person and remote device support for faculty, staff, and students.
• Deploy, configure, and troubleshoot Windows devices.
• Support Microsoft 365 apps including Outlook, Teams, SharePoint, OneDrive, Word/Excel/PowerPoint.
• Assist with classroom touch panels and instructional technology.
• Perform basic wired/wireless network troubleshooting and device inventory.

Skills

Windows support

Microsoft 365

Google Workspace

Help desk / ticketing

Classroom technology support

Communication skills

Multitasking

Education

Bachelor’s/Associate degree or technical certification

Tools

MDM tools

Touch panel displays

AV equipment

Job description

SHS is seeking an IT Technician to provide frontline technology support across the entire Sacred Heart Schools campus, ensuring faculty, staff, and students have reliable access to the technology and classroom systems they depend on every day.

Responsibilities include

• Provide in-person and remote device support for faculty, staff, and students for Sacred Heart Schools.
• Deploy, configure, and troubleshoot Windows devices.
• Support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and Word/Excel/PowerPoint.
• Support classroom touch panel displays and other interactive instructional technology.
• Provide limited support for networked devices, including basic troubleshooting and escalation of hardware issues.
• Support audio/video equipment for classrooms, and occasionally for events.
• Maintain IT equipment and software inventory, including tracking and reporting.
• Maintain help desk ticketing system records, including timely data entry and status updates.
• Provide basic wired and wireless network troubleshooting for end users.
• Assist with onboarding/offboarding of user accounts and devices.
• Installation of classroom technology, security equipment, and other technology.
• Maintain cleanliness and standardization of IT IDF closets and storage.
• Collaborate with the IT Department office supporting other roles within the department.
• Communicate information technology policies and procedures to SHS users.

Sacred Heart Schools offers a comprehensive benefits package to employees working at least 30 hours per week, which includes a 50% school-year tuition discount at all four campus schools. Sacred Heart Schools is an Equal Opportunity Employer.

Requirements

• Bachelor’s/Associate’s degree or a technical certification from a college or university.
• Strong logic and reasoning skills.
• 1-2 years of experience working in an IT support position.
• Working knowledge of Windows 11, Microsoft 365, and Google Workspace.
• Knowledge of computer and peripheral equipment operations; basic network operations; minor computer troubleshooting and diagnostic techniques; standard computer software installation processes; basic record-keeping and inventory procedures.
• Ability to multitask and accept a dynamic workload across a JK–12 campus.
• Have a clear understanding of how to prioritize the needs of the Sacred Heart Schools.
• Desire to learn and grow knowledge within the IT field.
• Strong communication skills and the ability to teach others in a respectful manner.
• Must be proficient and skilled at analyzing, diagnosing, and repairing personal computers and computer peripherals.
• Must be self-motivated and proactive in completing tasks with minimal direction.
• Experience working in a school environment is preferred.
• Experience supporting classroom touch panels or interactive display systems is preferred.
• Familiarity with mobile device management (MDM) tools is preferred.

Founded by the Ursuline Sisters of Louisville Since 1877

Start Date 1/4/2027

Commensurate with education and experience.