Showroom Sales & Service Specialist (Commission Eligible)

Ferguson Enterprises, Inc.; Highland (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Job summary

Ferguson Enterprises, LLC. is seeking a Showroom Customer Service Representative in Highland Park, IL to ensure exceptional customer experiences on the showroom floor.

You’ll assist customers, learn the full product range, and coordinate with Outside Sales and Showroom Sales teams to deliver accurate quotations and timely orders. The role emphasizes strong communication, multitasking, and a proactive approach to customer service.

Qualifications

• 2-5 years of prior customer service experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances is a plus.
• Results oriented, able to meet goals, build relationships, and enjoy a team environment.
• Excellent communication for phone/in-person sales, time management and organizational skills.
• Ambition to succeed and self-motivated.
• General digital literacy.
• Ability to multi-task.
• Passion for customer service.

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Skills

Customer service

Communication

Multi-tasking

Digital literacy

Plumbing fixtures knowledge

Job description

Ferguson Enterprises, LLC. is seeking a Showroom Customer Service Representative in Highland Park, IL to ensure exceptional customer experiences on the showroom floor.

You’ll assist customers, learn the full product range, and coordinate with Outside Sales and Showroom Sales teams to deliver accurate quotations and timely orders. The role emphasizes strong communication, multitasking, and a proactive approach to customer service.