Showroom Sales & Service Specialist

Gardner--white-Furnitur; Novi (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Gardner White is seeking a Showroom Customer Service Representative to be the primary contact for customers, assisting with inquiries and purchases and resolving issues to deliver a positive shopping experience. You will help customers in the showroom and over the phone, guiding them through furniture products and promotions.

The role emphasizes friendliness, product knowledge, accurate information, and teamwork in a retail setting, with full-time hours and a focus on customer satisfaction.

Qualifications

• High School diploma or equivalent.
• Previous sales experience in retail, preferably in furniture/home furnishings.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience.
• Cash handling and/or accounting experience a plus.

Responsibilities

• Greet customers in person and over the phone; assist with product inquiries, pricing, and availability.
• Develop a deep understanding of furniture products, features, materials, and styles.
• Stay updated on inventory, promotions, and sales events to provide accurate information.
• Join a supportive team to achieve individual and company goals.
• Partner with team members to create an engaging customer experience.
• Use computer tools to validate credit terms and complete sales transactions.
• Other duties as assigned.

Skills

Sales experience

Customer service

Multitasking

Product knowledge

Computer skills

Cash handling

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Gardner White is seeking a Showroom Customer Service Representative to be the primary contact for customers, assisting with inquiries and purchases and resolving issues to deliver a positive shopping experience. You will help customers in the showroom and over the phone, guiding them through furniture products and promotions.

The role emphasizes friendliness, product knowledge, accurate information, and teamwork in a retail setting, with full-time hours and a focus on customer satisfaction.