Showroom Experience Specialist

Gardner White Furniture & Mattress; Novi (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Gardner White Furniture & Mattress in Novi, MI seeks a Showroom Customer Service Representative who serves as the primary contact for customers, assisting with inquiries, pricing, and purchases, and resolving issues to ensure a positive shopping experience.

You will greet customers, develop product knowledge, stay updated on inventory and promotions, pair with team members to create an engaging experience, and use computer tools to validate credit terms and complete sales.

Qualifications

• High School diploma or equivalent.
• Retail sales experience preferred but not required.
• Friendly and approachable demeanor.
• Ability to multitask in a fast-paced environment.
• Knowledge of furniture products and industry trends.
• Strong computer skills, including Microsoft Office.
• Cash handling or accounting experience a plus.

Responsibilities

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Join a supportive team that works together to achieve individual goals and company expectations.
• In addition, you will partner with other members of your team to create an engaging customer experience.
• Utilize computer tools to validate credit terms and complete sales transactions.
• Other duties as assigned.

Skills

Customer service

Retail sales

Multitasking

Product knowledge

Education

High School diploma or equivalent

Experience in retail furniture (preferred)

Tools

Microsoft Office

Job description

Gardner White Furniture & Mattress in Novi, MI seeks a Showroom Customer Service Representative who serves as the primary contact for customers, assisting with inquiries, pricing, and purchases, and resolving issues to ensure a positive shopping experience.

You will greet customers, develop product knowledge, stay updated on inventory and promotions, pair with team members to create an engaging experience, and use computer tools to validate credit terms and complete sales.