Showroom Customer Service Representative

Gardner-White Furniture Inc.; Novi (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Gardner White in Novi, MI seeks a Showroom Customer Service Representative to be the primary contact for customers, assist with inquiries and purchases, and ensure a positive shopping experience in our retail showroom.

You will greet customers, know product details, promotions, and help with sales transactions, while collaborating with teammates to deliver excellent service and build lasting relationships.

Qualifications

• High School diploma or equivalent.
• Previous retail sales experience preferred.
• Friendly and approachable demeanor.
• Ability to multitask in a fast-paced environment.
• Knowledge of furniture products is a plus.

Responsibilities

• Greet customers and assist with inquiries, pricing, and availability.
• Explain product features, materials, and styles.
• Update customers on promotions and stock.
• Process sales and validate credit terms using POS.
• Collaborate with team to ensure positive shopping experience.

Skills

Customer service

Retail sales

Multitasking

Microsoft Office

Cash handling

Education

High School diploma

Job description

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Showroom Customer Service Representative. As a Showroom Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long-term relationships with our customers.

Primary Responsibilities:

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Join a supportive team that works together to achieve individual goals and company expectations.
• In addition, you will partner with other members of your team to create an engaging customer experience.
• Utilize computer tools to validate credit terms and complete sales transactions.
• Other duties as assigned.

Supervisor Responsibilities:

This position does not have supervisory responsibilities.

Requirements

Qualifications:

• High School diploma or equivalent
• Previous sales experience in retail, preferably in the furniture or home furnishings industry, is preferred but not required.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience
• Cash handling and/or accounting experience a plus

Physical Demands

The employee will regularly be standing, walking and bending.

Position Type/Expected Hours of Work

This is a full-time position working either AM or PM based on business needs

Work Environment

This position operates in a retail store environment.

This job description is intended to convey information essential to understanding the scope of the Showroom Customer Service Representative position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role. Gardner White reserves the right to amend or modify this description at any time.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable law.