Furniture Customer Experience Specialist

Gardner White Furniture & Mattress; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Gardner White Furniture & Mattress is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, purchases, and issue resolution to ensure a positive shopping experience.

The role involves greeting customers, assisting with product information, collaborating with stores, and maintaining knowledge of inventory and promotions in a fast-paced retail setting.

Qualifications

• 1 year of customer service and/or call center experience preferred but not required.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience
• Cash handling and/or accounting experience a plus

Responsibilities

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Skills

Customer service

Call center

Problem solving

Multitasking

Microsoft Office

Cash handling

Education

High School diploma or equivalent

Tools

Storis

Podium

Dispatch Track

Facebook

Instagram

Job description

Gardner White Furniture & Mattress is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, purchases, and issue resolution to ensure a positive shopping experience.

The role involves greeting customers, assisting with product information, collaborating with stores, and maintaining knowledge of inventory and promotions in a fast-paced retail setting.