Showroom Sales & Service Specialist

Ferguson Enterprises, Inc.; Coral Gables (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson Enterprises, Inc. is seeking a Showroom Customer Service Representative at our Coral Gables showroom. You will assist customers on the showroom floor and collaborate with Outside Sales to deliver superb service and accurate quotations.

This onsite role offers an uncapped commission, a 40-hour schedule with Saturday shifts, and a compensation range of $40,000–$60,000 per year, reflecting local wage practices and performance.

Qualifications

• 0-3 years of prior customer service experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Results oriented, able to meet goals, build relationships, and enjoy a team environment.
• Excellent communication for phone/in-person sales, time management and organizational skills.
• Ambition to succeed and self-motivated.
• General digital literacy.
• Ability to multi-task.
• Passion for customer service.
• Ability to learn quickly.

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Skills

Customer service

Communication

Sales

Multi-tasking

Time management

Teamwork

Digital literacy

Job description

Ferguson Enterprises, Inc. is seeking a Showroom Customer Service Representative at our Coral Gables showroom. You will assist customers on the showroom floor and collaborate with Outside Sales to deliver superb service and accurate quotations.

This onsite role offers an uncapped commission, a 40-hour schedule with Saturday shifts, and a compensation range of $40,000–$60,000 per year, reflecting local wage practices and performance.