Showroom Sales Lead: Elevate Customer Experience

Socket.dev; Bellevue (WA); On-site; USD 52,000 - 70,000; Full time

Job summary

Tonal is seeking a Showroom Sales Supervisor for our Bellevue Square Showroom. You will lead the sales floor, drive demonstrations, and collaborate with Sales Specialists to provide an exceptional customer experience.

The role centers on meeting and exceeding sales goals and delivering a premium in-store journey for every guest. You will develop product knowledge, manage guest interactions, and coach the sales team to maintain a high standard of service.

Qualifications

• 2+ years sales experience in retail, fitness, service or hospitality.
• Ability to deliver great customer experiences that build loyalty and deliver measurable sales results.
• Strong verbal communication skills. You’re invigorated by interaction with customers, whether groups or individuals.
• Proficiency with Apple products, Google Suite, and Salesforce a plus.
• Applicants are a minimum of 18 years of age.

Responsibilities

• Develop deep knowledge of Tonal’s product, technology and brand image.
• Lead showroom demonstrations, calibrations and workouts with scheduled and walk-in guests.
• Identify individual guest goals and educate them on how Tonal can support their fitness journey.
• Deliver on and exceed sales goals.
• Maximize sales through exceptional customer relationships and in-store service.
• Maintain guest information using Tonal sales systems (Salesforce).
• Engage in phone/email follow-ups with new clients and keep the showroom organized.
• Provide direction to Sales Specialists to ensure efficient floor operations and customer service.
• Train Sales Specialists on product knowledge and showroom procedures, including checkout and nurture cycle.
• Perform opening and closing procedures.
• Foster an environment of strong sales and exceptional service through teamwork and coaching.

Skills

Sales experience

Customer service

Communication skills

Leadership

Tools

Salesforce

Apple products

Google Suite

Job description

Tonal is seeking a Showroom Sales Supervisor for our Bellevue Square Showroom. You will lead the sales floor, drive demonstrations, and collaborate with Sales Specialists to provide an exceptional customer experience.

The role centers on meeting and exceeding sales goals and delivering a premium in-store journey for every guest. You will develop product knowledge, manage guest interactions, and coach the sales team to maintain a high standard of service.