Showroom Customer Service & Sales Support

Ferguson; Bellevue (WA); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Life insurance

Disability coverage

Employee discounts

Job summary

Ferguson in Bellevue is seeking a Showroom Customer Service Representative to create a superior in-store experience for customers. You will greet visitors, guide product options like fixtures, lighting, and appliances, and assist the sales team with quotes and order processing.

You will also coordinate deliveries with the warehouse and answer general inquiries, contributing to a fast-paced and customer-focused environment that directly impacts sales and customer satisfaction.

Qualifications

• 0-3 years of prior customer service experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Results oriented, able to meet goals, build relationships, and enjoy a team environment.
• Excellent communication for phone/in-person sales, time management and organizational skills.
• Ambition to succeed and self-motivated.
• General digital literacy.
• Ability to multi-task.
• Passion for customer service.

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Skills

Customer service

Communication

Teamwork

Job description

Ferguson in Bellevue is seeking a Showroom Customer Service Representative to create a superior in-store experience for customers. You will greet visitors, guide product options like fixtures, lighting, and appliances, and assist the sales team with quotes and order processing.

You will also coordinate deliveries with the warehouse and answer general inquiries, contributing to a fast-paced and customer-focused environment that directly impacts sales and customer satisfaction.