Showroom Sales Concierge & Keyholder

Lulu & Georgia; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Lulu and Georgia is a design-led home furnishings brand known for elevated, distinctive pieces and a highly curated point of view. We're hiring Full-Time Showroom Sales Consultants (Keyholders) to join the launch team of Lulu and Georgia's first physical showroom in West Hollywood.

This high-touch, relationship-driven role focuses on delivering an elevated customer experience and guiding clients through product selection, project scoping, quoting, and purchase completion.

Qualifications

• 5+ years of experience in sales or customer-facing roles, ideally in home, furniture, interior design, luxury retail, or a high-touch service environment.
• Proven ability to meet or exceed sales goals in a consultative, relationship-driven setting.
• Strong communication skills and confidence engaging with discerning customers.
• Interest in interiors and design, with the ability to provide styling and space planning guidance.
• Organized, proactive, and comfortable managing follow-up and multiple active opportunities.
• Comfort using CRM and technology tools; Shopify and HubSpot experience a plus.
• Ability to work weekends and maintain an on-site schedule.
• Ability to perform Keyholder opening/closing responsibilities and follow security procedures.

Responsibilities

• Deliver a warm, elevated, and consultative in-store experience for all customers, including walk-ins and appointments.
• Conduct needs discovery and help clients select products that align with their style, space, timeline, and budget.
• Provide design support such as styling recommendations, simple space planning guidance, and "complete-the-look" suggestions.
• Build and manage quotes and draft orders, ensuring accuracy in product specifications, lead times, and delivery expectations.
• Drive sales through disciplined follow-up, clienteling, and relationship-building - turning in-store engagement into completed purchases.
• Capture customer information and preferences to create meaningful follow-up and long-term relationships.
• Maintain consistent outreach to progress opportunities and close sales, using phone and personalized communication.
• Support repeat business by providing thoughtful recommendations, timely updates, and high-touch service.
• Help grow the local client base by developing relationships with designers and community partners, supporting outreach for events, and encouraging repeat showroom visits
• Use HubSpot to document all client interactions, manage pipeline stages, and track follow-up activities
• Utilize Spoak to create simple visual design boards that help clients make confident purchase decisions
• Partner with cross-functional teams when additional support is needed, while maintaining ownership of the client relationship whenever possible

Tools

HubSpot

Shopify

Spoak

Job description

Lulu and Georgia is a design-led home furnishings brand known for elevated, distinctive pieces and a highly curated point of view. We're hiring Full-Time Showroom Sales Consultants (Keyholders) to join the launch team of Lulu and Georgia's first physical showroom in West Hollywood.

This high-touch, relationship-driven role focuses on delivering an elevated customer experience and guiding clients through product selection, project scoping, quoting, and purchase completion.