Showroom & Retail Store Lead — Team Coach

R.P. Lumber Company Inc.; El Paso (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision, term life, &短

Employer-paid basic life insurance

Profit sharing / 401(k)

Paid time off and paid holidays

Employee merchandise discount

Job summary

R.P. Lumber Company Inc. is seeking a Retail Manager for our El Paso, Illinois location. This hands-on, on-site leadership role will run the showroom, coach a team, and ensure accurate inventory while delivering memorable service to contractors and homeowners.

The role leads the store in the General Manager's absence and offers development across showroom, yard, and back-office operations for those aiming to grow into broader store leadership.

Qualifications

• Strong leadership, communication, organization, and problem-solving skills, with the ability to work with limited supervision.
• Working knowledge of retail operations, merchandising, inventory control, customer service, and loss prevention.
• Comfort using a POS system and other retail or business software; estimating software experience is a plus.
• Ability to read sales, margin, inventory, and labor numbers to guide store decisions.
• Ability to work a flexible retail schedule, including evenings, weekends, and holidays.

Responsibilities

• Lead by example at the sales counter, showroom, and register.
• Train and motivate staff to deliver knowledgeable, exceptional customer service.
• Resolve customer concerns quickly and fairly.
• Support contractor and retail relationships, prospecting new business.
• Help load and stage deliveries so orders leave on time and in good condition.
• Oversee receiving, stocking, pricing, and product presentation in the showroom.
• Execute planograms, end caps, seasonal displays, key assortments, promotions, and price changes.
• Keep the sales floor clean and easy to shop.
• Coach the team on hardware, lumber, and home-improvement products.
• Record sales, returns, transfers, and adjustments accurately and on time.
• Maintain stock levels to meet demand without overstocking.
• Coordinate with warehouse/yard for accurate receiving and storage.
• Reduce shrinkage, damage, and theft through clear processes.
• Assist GM with sales, labor scheduling, payroll, reporting, and back-office tasks.
• Respond to company and customer email promptly.
• Model a safety-first culture and ensure equipment is safe.
• Provide timely coaching and feedback to associates.
• Participate in store meetings on performance, promotions, safety, and operations.
• Foster an open environment for issue reporting and ideas.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Problem-solving

Retail operations

Merchandising

Inventory control

Customer service

Loss prevention

POS system

Estimating software

Education

Associate degree or higher in business, retail management, construction, or related field

Tools

Forklift operation

Job description

R.P. Lumber Company Inc. is seeking a Retail Manager for our El Paso, Illinois location. This hands-on, on-site leadership role will run the showroom, coach a team, and ensure accurate inventory while delivering memorable service to contractors and homeowners.

The role leads the store in the General Manager's absence and offers development across showroom, yard, and back-office operations for those aiming to grow into broader store leadership.