Retail Manager

R.P. Lumber Company Inc.; El Paso (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision, term life, &短

Employer-paid basic life insurance

Profit sharing / 401(k)

Paid time off and paid holidays

Employee merchandise discount

Job summary

R.P. Lumber Company Inc. is seeking a Retail Manager for our El Paso, Illinois location. This hands-on, on-site leadership role will run the showroom, coach a team, and ensure accurate inventory while delivering memorable service to contractors and homeowners.

The role leads the store in the General Manager's absence and offers development across showroom, yard, and back-office operations for those aiming to grow into broader store leadership.

Qualifications

• Strong leadership, communication, organization, and problem-solving skills, with the ability to work with limited supervision.
• Working knowledge of retail operations, merchandising, inventory control, customer service, and loss prevention.
• Comfort using a POS system and other retail or business software; estimating software experience is a plus.
• Ability to read sales, margin, inventory, and labor numbers to guide store decisions.
• Ability to work a flexible retail schedule, including evenings, weekends, and holidays.

Responsibilities

• Lead by example at the sales counter, showroom, and register.
• Train and motivate staff to deliver knowledgeable, exceptional customer service.
• Resolve customer concerns quickly and fairly.
• Support contractor and retail relationships, prospecting new business.
• Help load and stage deliveries so orders leave on time and in good condition.
• Oversee receiving, stocking, pricing, and product presentation in the showroom.
• Execute planograms, end caps, seasonal displays, key assortments, promotions, and price changes.
• Keep the sales floor clean and easy to shop.
• Coach the team on hardware, lumber, and home-improvement products.
• Record sales, returns, transfers, and adjustments accurately and on time.
• Maintain stock levels to meet demand without overstocking.
• Coordinate with warehouse/yard for accurate receiving and storage.
• Reduce shrinkage, damage, and theft through clear processes.
• Assist GM with sales, labor scheduling, payroll, reporting, and back-office tasks.
• Respond to company and customer email promptly.
• Model a safety-first culture and ensure equipment is safe.
• Provide timely coaching and feedback to associates.
• Participate in store meetings on performance, promotions, safety, and operations.
• Foster an open environment for issue reporting and ideas.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Problem-solving

Retail operations

Merchandising

Inventory control

Customer service

Loss prevention

POS system

Estimating software

Education

Associate degree or higher in business, retail management, construction, or related field

Tools

Forklift operation

Job description

Role: R.P. Lumber is hiring a Retail Manager for our El Paso, Illinois store location. This is a hands-on, on-site leadership role for someone who can run a showroom, coach a team, keep inventory accurate, and deliver the kind of service contractors and homeowners remember. This position reports to the General Manager and provides development across showroom, yard, and back-office operations for individuals interested in growing into broader store leadership over time. You will lead the store when the General Manager is away.

Who we are: R.P. Lumber Company Inc. is a family-owned building materials and hardware retailer founded in 1977. We now operate 100+ locations across Illinois, Indiana, Iowa, Missouri, South Dakota, Wisconsin, and Wyoming. Our promise is simple: Best Service. Best Value. We promote from within and look for leaders who want to build a long-term career in their community.

What you will do:

Customer service and sales

• Lead by example at the sales counter, on the showroom floor, and at the register
• Train and motivate store associates to provide knowledgeable, exceptional customer service
• Resolve customer concerns quickly and fairly
• Support contractor and retail relationships, including follow-up and new-business prospecting
• Help the team load and stage deliveries so orders leave on time, complete, and in good condition

Showroom operations and merchandising

• Oversee receiving, stocking, pricing, and product presentation in the showroom
• Execute planograms, end caps, seasonal displays, key assortments, promotions, and price changes
• Keep the sales floor clean, organized, and easy for customers to shop
• Build product knowledge across hardware, lumber, and home-improvement categories so you can coach the team and help customers choose the right materials

Inventory, payroll, and store performance

• Record sales, returns, transfers, and adjustments accurately and on time
• Maintain stock levels that meet customer demand without over-investing in inventory
• Partner with warehouse and yard teams on accurate receiving and proper storage
• Reduce shrinkage, damage, and theft through clean processes and secure high-theft items
• Assist the General Manager with sales and profit goals, labor scheduling, payroll control, reporting, and back-office tasks
• Check and respond to company and customer email in a timely manner

Safety and team leadership

• Model a safety-first culture for employees and customers
• Help keep ladders, forklifts, trucks, and other equipment in safe working condition
• Give timely coaching and corrective feedback so associates can succeed
• Contribute to store meetings on performance, promotions, safety, and operational issues
• Create an open-door environment where people can raise problems and share ideas
• Perform other duties assigned by the General Manager or other qualified corporate representatives

What you need to have:

• 3–5 years of supervisory or retail management experience or an equivalent mix of education & experience
• Strong leadership, communication, organization, and problem-solving skills, with the ability to work with limited supervision
• Working knowledge of retail operations, merchandising, inventory control, customer service, and loss prevention
• Comfort using a point-of-sale (POS) system and other retail or business software; estimating software experience is a plus
• Enough math and business skill to read sales, margin, inventory, and labor numbers and use them to make store decisions
• Ability to work a flexible retail schedule, generally 50 or more hours per week, including evenings, weekends, and holidays based on store needs
• Valid driver’s license and an acceptable driving record
• Ability to perform the essential physical functions of the job, with or without reasonable accommodation, including bending, reaching, climbing or balancing, stooping, kneeling, crouching, and frequently lifting or moving 50 to 100 pounds

Nice to have:

• Associate degree or higher in business, retail management, construction, or a related field
• Experience in a lumberyard, hardware store, home-improvement retailer, or contractor-focused building-materials supplier
• Experience coaching associates, running planograms, managing inventory accuracy, or supporting labor and payroll decisions
• Familiarity with forklift operation, delivery coordination, yard operations, and safe storage of building materials

Pay Rate:

Range: $18.00–$23.00 per hour

Potential pay rate based upon region, experience, education, licenses, and certifications.

Pay Transparency: This compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is based on job-related factors permitted by law, including relevant experience, skills, certifications, market conditions, performance, and work location.

Full-time employees are eligible for:

• Medical, dental, vision, term life, and short-term disability insurance
• Employer-paid basic life insurance
• Profit sharing / 401(k)
• Paid time off and paid holidays
• Employee merchandise discount

Schedule and work location:

This is an on-site position. Typical retail hours include weekday store hours plus Saturday coverage. Evening, weekend, and holiday work may be required based on business needs.

Pre-employment requirements:

Offers are contingent on pre-employment screening, including pre-employment drug testing, a background check, and a driving-record review, as applicable and in accordance with federal, state, and local law.

Please note: This job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee.

R.P. Lumber Co., Inc. (“R.P. Lumber Co.