Showroom Manager

Visual Comfort & Co.; West Hollywood (CA); On-site; USD 110,000 - 116,000; Full time

Benefits offered by this job

Work-life balance

Training & development

Paid time off

7 holidays + 2 floating holidays

Competitive base salary with monthly/%

Job summary

Visual Comfort & Co. in West Hollywood, CA seeks a Showroom Manager to lead a premium sales team and deliver exceptional customer experiences. The role oversees recruiting, training, mentoring staff, and ensuring top-notch product presentation in the showroom.

Ideal candidates bring 3+ years of luxury home furnishings sales leadership, a background in interior design or lighting, and a college degree. Expect a schedule that includes Saturdays and a pathway for growth with competitive

Qualifications

• 3+ years' management and sales experience in luxury home furnishings, lighting, or building materials.
• Background in interior design, custom home products, or lighting required.
• College degree.
• Proven leadership and motivational abilities.
• Strong organizational and follow-up skills.
• Capable of handling multiple priorities and professional demeanor.
• Creative with strong design sense.
• Skilled in customer service operations.
• Flexible schedule, including Saturdays.
• Consistently upholds Visual Comfort's brand values and service standards.

Responsibilities

• People Leadership: provide support, coaching and direction to ensure understanding of Visual Comfort & Co's approach to sales, customer service, and showroom procedures.
• Showroom Operations: maintain a visually appealing, well-organized showroom environment and merchandise inventory.
• Communication & Reporting: provide updates on store performance and prepare monthly reports.
• Collaborate with internal teams to develop events and drive new business opportunities.

Skills

Leadership

Sales management

Customer service

Organizational skills

Design sense

Education

Bachelor's degree

Tools

POS systems

Job description

Who we are:

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

The ideal candidate should be motivated, focused on results, and skilled at building lasting relationships with clients, colleagues, and industry partners. Experience in high-end or luxury retail is preferred, along with the ability to thrive in a dynamic environment that demands attention to customer satisfaction and operational standards. This leadership role will shape a sales team committed to achieving both sales and operational goals while maintaining the company's core values. The Showroom Manager will oversee recruiting, training, and mentoring staff to excel at every stage of the sales process—from initial contact to project completion and after-sales support. Additionally, the role requires a strategic mindset to identify new business opportunities, implement innovative sales strategies, and ensure the highest standards of product presentation within the showroom. A successful manager will set a positive example, promoting teamwork and inclusivity, encouraging ongoing improvement, and inspiring a dedication to outstanding customer experiences.

Visual Comfort Offers:

• Work-Life Balance: Showrooms operate Monday through Friday 10:00 a.m. to 6:00 p.m. and Saturday, 10:00 a.m. to 5:00 p.m.; closed on Sundays. Team Members follow a five-day rotating schedule, including two Saturdays per month
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.

• Compensation: Competitive base salary with opportunities for monthly variable compensation.

• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

People Leadership:

• Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort & Co's approach to sales, customer service, and showroom operational procedures
• Partner and foster a strong collaborative working relationship with all members of the business including Business Development Specialists.
• Create and manage a proactive sales and business development approach to target and convert new prospective customers
• Utilize and analyze available sales and operations data to drive sales behaviors and priorities
• Work with the Visual Comfort & Co marketing team to identify and develop events in the local market

Showroom Operations:

• Maintain a clean, visually appealing, and well-organized showroom environment to support sales objectives.
• Collaborate with the Visual Merchandising and Operations teams to effectively merchandise and manage showroom inventory.
• Develop expertise in the company's point-of-sale and operating systems and provide training to staff as needed.
• Coordinate with internal departments to ensure successful execution of showroom product resets, buildouts, and installations.
• Ensure the showroom is prepared for business and operational at the start of each business day.

Communication & Reporting:

• Consistently provide updates on store performance, including sales figures, returns, inventory aging, personnel matters, and request support when necessary.
• Prepare monthly reports in accordance with company protocols and timelines.
• Maintain accurate records of showroom inventory, sales activity, and banking transactions.

What you will bring:

• 3+ years' management and sales experience in luxury home furnishings, lighting, or building materials
• Background in interior design, custom home products, or lighting required
• College degree
• Proven leadership and motivational abilities
• Strong organizational and follow-up skills
• Maintains professional demeanor
• Creative with strong design sense
• Capable of handling multiple priorities
• Strong analytical and decision-making skills
• Proficient in point-of-sale systems
• Discreet with confidential information
• Skilled in customer service operations
• Flexible schedule, including Saturdays
• Consistently upholds Visual Comfort's brand values and service standards

Compensation Range: $110,000 - $116,000 base salary plus monthly bonus opportunity

Compensation for this position is based on applicable, job-related factors, which may include, where relevant to the position, skills, qualifications, relevant experience, education, certifications, and geographic work location, consistent with applicable law.

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