Showroom Manager

Poltrona Frau; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Poltrona Frau is seeking an experienced Showroom Manager to lead the New York showroom, delivering an exceptional luxury client experience and driving sales and business development.

This hands-on leadership role combines sales management, client development, A&D relationships, showroom operations, and team leadership to achieve commercial objectives and maintain brand standards.

Qualifications

• 5+ years in luxury retail, premium furniture, interior design, architecture, hospitality, or related industry.
• Experience managing a showroom, retail environment, or client-facing sales team.
• Proven sales and business-development experience.
• Experience working with architects, interior designers, decorators, dealers, developers, and high-net-worth clients.
• Strong luxury client service and relationship management skills.
• Experience with CRM, sales pipelines, KPIs, forecasting, and business reporting.
• Strong leadership, coaching, and team-management abilities.
• Excellent organizational and interpersonal skills.
• Strong visual and aesthetic sensibility for a luxury brand.

Responsibilities

• Develop and maintain relationships with clients, architects, interior designers, decorators, dealers, developers, and buyers.
• Develop new business opportunities and increase showroom traffic and sales.
• Drive showroom sales performance and achieve commercial objectives.
• Manage the sales pipeline, including leads, quotations, client visits, and follow-up.
• Provide sales forecasts and monitor opportunities through conversion.
• Build long-term client relationships and identify opportunities for repeat business.
• Partner with A&D and Sales leadership on strategic accounts and major projects.
• Guarantee a best-in-class luxury showroom experience and hospitality.
• Provide exceptional client service throughout the sales process.
• Ensure product displays and visual merchandising meet standards.
• Optimize showroom traffic, performance, and conversion.
• Organise and support showroom events and client activities.
• Collaborate with Marketing to increase showroom traffic and engagement.
• Lead, motivate, and develop the showroom team to achieve goals.
• Conduct regular business reviews using KPI tools.
• Provide coaching to improve sales performance and conversion.
• Monitor performance and identify areas for improvement.
• Manage staff coverage and schedules; support onboarding and training.
• Foster a collaborative, accountable, high-performing team culture.

Skills

Luxury retail leadership

Sales management

Client development

A&D relationships

CRM & KPIs

Team leadership

Visual merchandising

Forecasting

Education

Bachelor's degree in Business or related field

Tools

CRM software

Job description

Poltrona Frau is seeking an experienced and commercially driven Showroom Manager to lead the New York showroom, deliver an exceptional luxury client experience, and drive sales and business development.

This is a hands-on leadership role combining sales management, client development, A&D relationships, showroom operations, team leadership, and luxury customer experience.

Key Responsibilities

Sales & Business Development

• Develop and maintain relationships with clients, architects, interior designers, decorators, dealers, developers, and buyers.
• Develop new business opportunities and increase showroom traffic and sales.
• Drive showroom sales performance and achieve commercial objectives.
• Manage the sales pipeline, including leads, quotations, client visits, and follow-up.
• Provide sales forecasts and monitor opportunities through conversion.
• Build long-term client relationships and identify opportunities for repeat business.
• Partner with A&D and Sales leadership on strategic accounts and major projects.

Client Experience & Showroom Management

• Guarantee a best-in-class luxury showroom experience and hospitality.
• Provide exceptional client service throughout the sales process.
• Ensure product displays and visual merchandising meet prescribed standards.
• Optimize showroom traffic, performance, and conversion.
• Organise and support showroom events and client activities.
• Collaborate with Marketing to increase showroom traffic and engagement.
• Ensure the showroom consistently reflects the quality and positioning of the Poltrona Frau brand.
• Lead, motivate, and develop the showroom team to achieve sales and service goals.
• Conduct regular business reviews using company KPI tools.
• Provide coaching and feedback to improve sales performance and conversion.
• Monitor individual and team performance and identify areas for improvement.
• Manage showroom staff coverage and schedules.
• Support onboarding and training of new sales staff.
• Foster a collaborative, accountable, and high-performing team culture.

CRM, Reporting & Business Performance

• Ensure accurate and timely reporting through company systems and CRM tools.
• Maintain accurate sales, lead, quotation, client, and opportunity information.
• Expand and maintain the company client database through effective registration and profiling.
• Track showroom KPIs, sales activity, conversion, and business performance.
• Provide regular business updates and sales forecasts to leadership.
• Ensure showroom administration and reporting are completed accurately and efficiently.

Product & Brand Expertise

• Develop strong knowledge of the Poltrona Frau collection, including products, materials, finishes, configurations, and customization options.
• Ensure the showroom team maintains strong product knowledge.
• Support product recommendations and opportunities to introduce complementary collections.
• Stay current on new products, collections, and brand initiatives.

Cross-Functional Collaboration

• Work closely with Sales, A&D, Marketing, Product, Customer Service, and other internal teams.
• Support client events, business activities, and brand initiatives.
• Ensure seamless follow-up and coordination on sales opportunities.
• Partner with leadership on initiatives to improve showroom performance and business development.

Required Qualifications

• 5+ years of relevant experience in luxury retail, premium furniture, interior design, architecture, hospitality, or a related industry.
• Experience managing a showroom, retail environment, or client-facing sales team.
• Proven sales and business-development experience.
• Experience working with architects, interior designers, decorators, dealers, developers, and/or high-net-worth clients.
• Strong understanding of luxury client service and relationship management.
• Experience with CRM, sales pipelines, KPIs, forecasting, and business reporting.
• Strong leadership, coaching, and team-management skills.
• Excellent organizational, communication, and interpersonal skills.
• Strong visual and aesthetic sensibility appropriate to a luxury brand.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.

Preferred Qualifications

• Experience with luxury furniture, Italian design, or premium home furnishings.
• Existing relationships within the New York architecture and design community.
• Experience with A&D firms, dealers, developers, hospitality, or contract furniture clients.
• Knowledge of high-end residential, hospitality, workplace, or contract furniture.
• Bachelor's degree in Business, Marketing, Interior Design, Architecture, or a related field.

The successful candidate will demonstrate:

Ability to drive showroom sales, develop new business, and achieve commercial objectives.

Professional, polished, and confident when interacting with luxury clients, designers, architects, and industry professionals.

Ability to inspire, coach, and develop a high-performing showroom team.

Business Development

Proactive approach to building relationships, generating leads, and converting opportunities.

Product & Brand Expertise

Strong understanding of luxury furniture and the ability to communicate the value and design language of the Poltrona Frau collection.

Organization & Accountability

Ability to manage sales activity, reporting, forecasting, scheduling, and showroom operations accurately.

Ability to work seamlessly with Sales, A&D, Marketing, Product, Customer Service, and other internal teams.

Success in This Role

Success will be measured by the Showroom Manager's ability to drive showroom sales and profitability while delivering an exceptional luxury client experience.

The ideal candidate will build strong A&D and client relationships, develop new business opportunities, lead the showroom team effectively, and ensure the showroom consistently reflects the Poltrona Frau brand.

In addition to base salary, the position may be eligible for a performance-based incentive/bonus opportunity, subject to the Company's applicable compensation plans.

Poltrona Frau offers a comprehensive benefits package, which includes:

• Medical, dental, and vision insurance
• 401(k) retirement plan and applicable company contribution
• Paid time off and company holidays
• Life and disability insurance
• Employee product purchase and/or discount programs, where applicable

The position is based in New York, NY, and the successful candidate will be expected to work on-site in the showroom

About PFGNA

Poltrona Frau Group North America brings together distinguished Italian furniture brands and offers a portfolio spanning luxury residential, hospitality, workplace, architectural, and contract applications.

The New York-based position offers the opportunity to work at the intersection of luxury furniture, design, architecture, and business development while representing one of Italy's most recognized furniture brands.