Showroom Lead & Sales Support Specialist

palmetto renovations of columbia, inc.; Lexington (SC); On-site; USD 32,000 - 52,000; Full time

Job summary

Palmetto Renovations of Columbia, Inc. is seeking a detail‑oriented Showroom Attendant to support the Sales Department by handling lead intake, scheduling, and customer communications in the showroom.

You will route inquiries to Sales Specialists, follow up on leads, maintain accurate CRM records, greet customers, and assist with product recommendations while coordinating with Sales, Fulfillment, Field, and Accounting to ensure smooth handoffs.

Qualifications

• Associate's degree in related field or equivalent.
• Three (3) years of related work experience in customer service, sales support, or CRM.
• Proficient in Microsoft Office products and CRM/workflow platforms.
• Strong written and verbal communication skills.

Responsibilities

• Receive and qualify new call-ins, walk-ins, website inquiries, and showroom visitors; route leads to the appropriate Sales Specialist.
• Follow up on missed calls, warm leads, post-showroom follow-ups, and proposal reminders.
• Manage the schedule for the Sales Department and coordinate appointments.
• Greet customers and offer assistance in the showroom.
• Recommend products to help customers and provide administrative support to the Sales Department.
• Create and maintain supplies of sales related materials.
• Perform showroom maintenance and ensure showroom is presentable.
• Maintain accurate records of lead interactions and customer communications in CRM Software.
• Coordinate with Sales, Fulfillment, Field, and Accounting departments to ensure smooth information flow and handoffs.
• Oversee public platform review management and assist with social media operations.
• Identify and escalate stalled leads and customer concerns to the Sales Director.
• Other duties as assigned.

Skills

CRM software

Microsoft Office

Written and verbal communication

Scheduling

Education

Associate's degree or equivalent

Tools

CRM/workflow platforms

Job description

Palmetto Renovations of Columbia, Inc. is seeking a detail‑oriented Showroom Attendant to support the Sales Department by handling lead intake, scheduling, and customer communications in the showroom.

You will route inquiries to Sales Specialists, follow up on leads, maintain accurate CRM records, greet customers, and assist with product recommendations while coordinating with Sales, Fulfillment, Field, and Accounting to ensure smooth handoffs.