Showroom Lead: Customer Experience & Team Coach

MSI; Tualatin (OR); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Referral, Holiday, and Annual Bonuses

Medical, Dental, and Vision Insurance

Tuition Reimbursement

Job summary

A leading supplier in the home improvement industry based in Tualatin, Oregon, is seeking a Showroom Lead to supervise Customer Service Representative teams. This role demands a customer-centric individual with a passion for leadership and the ability to navigate the day-to-day operations effectively. Responsibilities include managing performance metrics, facilitating training, and streamlining processes. The ideal candidate will have a Bachelor's degree and significant experience in a professional environment. A competitive compensation package and comprehensive benefits are offered.

Qualifications

• Two plus years of experience in a professional environment.
• Ability to calculate figures and amounts such as discounts and percentages.
• Must possess excellent verbal and written communication skills.

Responsibilities

• Supervise the entire Customer Service Representative teams.
• Monitor performance metrics and provide coaching.
• Streamline Order Desk processes through effective communication.

Skills

Customer service

Team leadership

Communication

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

A leading supplier in the home improvement industry based in Tualatin, Oregon, is seeking a Showroom Lead to supervise Customer Service Representative teams. This role demands a customer-centric individual with a passion for leadership and the ability to navigate the day-to-day operations effectively. Responsibilities include managing performance metrics, facilitating training, and streamlining processes. The ideal candidate will have a Bachelor's degree and significant experience in a professional environment. A competitive compensation package and comprehensive benefits are offered.