Lead New Showroom Operations & Client Experience

Bay View Shade & Blind, Inc; Madison (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

A family-owned home services company is seeking an Operations & Client Experience Manager for their new Cottage Grove location. The role involves leading the showroom, ensuring a premium client experience, and managing a small team. Applicants should have 2+ years' experience in operations or customer service, strong organizational skills, and be capable of engaging with clients. Competitive salary structure with incentives available.

Qualifications

• 2+ years of experience in operations, showroom management, or customer service.
• Experience managing people and sales support.
• Strong organizational and computer skills required.

Responsibilities

• Lead the day-to-day operations of the Cottage Grove showroom.
• Maintain a clean and organized showroom.
• Coordinate installations and service calls.

Skills

Operations management

Customer service

Team leadership

Organizational skills

Clear communication

Tools

CRM software

Scheduling tools

Job description

A family-owned home services company is seeking an Operations & Client Experience Manager for their new Cottage Grove location. The role involves leading the showroom, ensuring a premium client experience, and managing a small team. Applicants should have 2+ years' experience in operations or customer service, strong organizational skills, and be capable of engaging with clients. Competitive salary structure with incentives available.