Showroom Experience Lead — Flooring & Design Sales

MSI; Los Angeles (CA); Vor Ort; USD 39.000 - 41.000; Vollzeit

Benefits dieser Stelle

Referral bonuses

Paid Time Off

Medical, Dental, Vision Insurance

401(k) with company match

Tuition Reimbursement

Zusammenfassung

The Showroom Manager at MSI in Los Angeles leads daily showroom operations, merchandising, and a small team to deliver exceptional customer experiences. This role blends sales leadership with strong service, coordinating with trade professionals and homeowners to showcase MSI’s flooring, tile, countertops, and related products.

You will drive sales, manage displays, and mentor showroom consultants while ensuring MSI standards and safety policies are followed.

Qualifikationen

• Bachelor’s degree a plus.
• Three (3) years or more of retail, showroom, or sales management experience.
• Strong leadership, coaching, and communication skills.
• Proven ability to drive sales while delivering exceptional customer service.
• Strong organizational and time management skills.
• Comfortable use of CRM systems, Microsoft Office, and point-of-sale software.
• Design knowledge or experience with interior finishes is highly preferred.
• Ability to lift and move product samples as needed.
• Knowledge of flooring, tile, natural stone, quartz, porcelain slabs, and related products.
• Experience working with builders, designers, and contractors.
• Strong problem-solving and relationship-building skills.
• Passion for interior design and helping customers bring their vision to life.

Aufgaben

• Manage the day-to-day operations of the showroom to ensure a clean, organized, and visually appealing environment.
• Lead, coach, and develop showroom consultants and support staff to achieve sales and service goals.
• Drive showroom sales by identifying customer needs and recommending flooring, tile, countertop, and slab solutions.
• Coordinate customer appointments and assist with project selections from concept through completion.
• Build and maintain strong relationships with trade professionals and repeat customers.
• Monitor showroom performance, sales metrics, inventory levels, and operational efficiencies.
• Collaborate with warehouse, inside sales, and branch management to ensure seamless customer service.
• Resolve customer concerns professionally and promptly.

Kenntnisse

Leadership

Communication

Sales

CRM systems

Microsoft Office

POS software

Interior design knowledge

Team management

Customer service

Building materials knowledge

Ausbildung

Bachelor’s degree

Tools

CRM systems

Microsoft Office

Point-of-sale software

Jobbeschreibung

The Showroom Manager at MSI in Los Angeles leads daily showroom operations, merchandising, and a small team to deliver exceptional customer experiences. This role blends sales leadership with strong service, coordinating with trade professionals and homeowners to showcase MSI’s flooring, tile, countertops, and related products.

You will drive sales, manage displays, and mentor showroom consultants while ensuring MSI standards and safety policies are followed.