Inside Sales Representative

Msisurfaces; Brentwood (NY); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses/commission opportunities

Paid time off

Health insurance

Disability insurance

Life insurance

Tuition reimbursement

401(k) matching

Charitable donation matching

Tutoring program

Descripción de la vacante

MSI is seeking an Inside Sales Associate to drive showroom sales in the New York area. You will engage with contractors, builders, and developers, qualify walk-ins, and promote MSI products to meet project needs while maintaining high standards of customer service.

You will be responsible for building relationships with new clients, following up on quotes, and staying knowledgeable about MSI offerings. A Saturday schedule is required, and bilingual ability is a plus.

Formación

• High School Diploma required.
• 2 years of related industry experience preferred.
• Previous retail sales experience in the industry is required.
• Ability to offer solutions that meet customer needs.
• Strong customer service skills.
• Excellent oral and written communication skills in English.
• Availability to work on Saturdays.
• Knowledge of tile/stone is a plus.
• Bilingual abilities are a plus.

Responsabilidades

• Deliver an exceptional showroom experience by engaging with customers, offering design inspiration, and addressing inquiries via email, phone, or in person.
• Qualify walk-in customers to understand their project scope and recommend MSI materials to meet their full project needs.
• Acquire new contractors/clients for MSI.
• Maintain client relationships through follow-ups and outstanding customer service.
• Actively follow up with trade customers to explore opportunities and close sales by addressing outstanding quotes and providing excellent service.
• Gain comprehensive knowledge of MSI products within the showroom.
• Ensure the showroom and displays are kept in top condition, products are updated, and marketing materials are readily available for customers.
• Perform additional duties as assigned.

Conocimientos

Customer service

Sales

Communication

Organization

Teamwork

Problem solving

Educación

High School Diploma

Descripción del empleo

Summary

As an inside sales associate actively reaching out to contractors, builders, and developers to promote our products and services. You will engage in outbound calls, build relationships, and encourage potential clients to visit the branch for consultations and to explore our product offerings. Your efforts will focus on acquiring new accounts and expanding our market presence. The primary responsibility is to seek out and capture new market share.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Deliver an exceptional showroom experience by engaging with customers, offering design inspiration, and addressing inquiries via email, phone, or in person.
• Qualify walk-in customers to understand their project scope and recommend MSI materials to meet their full project needs.
• Acquire new contractors/clients for MSI.
• Maintain client relationships through follow-ups and outstanding customer service.
• Actively follow up with trade customers to explore opportunities and close sales by addressing outstanding quotes and providing excellent service.
• Gain comprehensive knowledge of MSI products within the showroom.
• Ensure the showroom and displays are kept in top condition, products are updated, and marketing materials are readily available for customers.
• Perform additional duties as assigned.

Additionally, the candidate must meet the following Education and/or Experience requirements:

• High School Diploma required.
• 2 years of related industry experience preferred.
• Previous retail sales experience in the industry is required.
• Ability to offer solutions that meet customer needs.
• Strong customer service skills.
• Quick learner with the ability to understand MSI products.
• Excellent oral and written communication skills in English.
• Strong organizational skills.
• Experience using PCs and navigating multi-window environments.
• Availability to work on Saturdays.
• Knowledge of tile/stone is a plus.
• Ability to work independently or as part of a team.
• Problem-solving skills.
• Resilience in handling customer rejections.
• Bilingual abilities are a plus.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 3 Saturday(s) a month from 09:00 AM to 01:00 PM

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.

The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits

MSI offers a comprehensive benefits package designed to support and reward our employees. Benefits may include referral, holiday, and annual bonuses or commission opportunities; annual merit-based increases; Paid Time Off; Medical, Dental, and Vision Insurance; company-paid Short Term and Long Term disability; company-paid Life Insurance; Tuition Reimbursement; 401(k) plans with company matching contributions; charitable donation matching programs; and free company-sponsored tutoring.

• referral, holiday, and annual bonuses or commission opportunities
• annual merit-based increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• company-paid Short Term and Long Term disability
• company-paid Life Insurance
• Tuition Reimbursement
• 401(k) plans with company matching contributions
• charitable donation matching programs
• free company-sponsored tutoring

About MSI:

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.