Showroom Design Consultant

MSI; Wallingford (CT); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Bonuses

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plans with company match

Tuition Reimbursement

Job summary

MSI is seeking an on-site Showroom Design Consultant Support in Wallingford, CT. You will engage customers via phone, email, and in-person interactions, guide showroom visits, assist with product selection, and handle orders and logistics to ensure smooth showroom operations.

Responsibilities include maintaining customer records, following up on quotes, processing transactions, scheduling deliveries, and supporting trade customers with MSI materials.

Qualifications

• High school diploma required; some college coursework preferred.
• 1+ year of customer service experience.
• Strong communication skills with a positive, solution-oriented attitude.
• High attention to customer needs and detail.
• Proven ability to manage multiple tasks simultaneously.
• Goal-oriented with a focus on delivering excellent customer service.
• Strong math skills and ability to perform quick calculations.
• Proficient in PC use and navigating multi-window environments.
• Bilingual in Spanish is a plus.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions.
• Build and maintain strong customer relationships.
• Assist customers in selecting appropriate products based on their needs.
• Retrieve and deliver product samples in the showroom.
• Resolve customer issues related to transactions, deliveries, and products.
• Maintain accurate customer contact information and transaction records.
• Follow up on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate material shipment logistics.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain showroom displays to high standards.
• Monitor stock levels to ensure efficient order processing.
• Support trade customers by understanding project needs and recommending suitable MSI materials.
• Maintain and organize marketing materials for customer access.
• Collaborate with Sales Representatives to update account transactions and inventory.
• Stay informed on company products and services.
• Perform additional duties as required or requested.

Skills

Strong communication

Multitasking

Customer-focused

Attention to detail

Mathematical aptitude

PC navigation

MS Outlook

MS Word

MS Excel

Spanish language

Education

High school diploma

Some college coursework

Tools

MS Outlook

MS Word

MS Excel

Job description

Summary

The Showroom Design Consultant Support is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards.

Work Hours

Monday to Friday from 08:30 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 12:00 PM

Seniority Level

Entry Level

Employment Type

Full-time

Compensation

This hourly, non-exempt position pays from $18.75 to $21.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $40,000 and $54,400 annually, or more, depending on experience, overtime hours, and bonuses.

Essential Duties and Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions
• Build and maintain strong customer relationships
• Assist customers in selecting appropriate products based on their needs
• Retrieve and deliver product samples in the showroom
• Resolve customer issues related to transactions, deliveries, and products
• Maintain accurate customer contact information and transaction records
• Follow up on quotes, inquiries, and sales opportunities
• Process sales transactions, payments, and generate sales orders
• Schedule deliveries and coordinate material shipment logistics
• Create shipping orders and packing lists
• Answer inbound sales calls and proactively make outbound calls
• Maintain showroom displays to high standards
• Monitor stock levels to ensure efficient order processing
• Support trade customers by understanding project needs and recommending suitable MSI materials
• Maintain and organize marketing materials for customer access
• Collaborate with Sales Representatives to update account transactions and inventory
• Stay informed on company products and services
• Perform additional duties as required or requested

Education and/or Experience Requirements

• High school diploma is required, with some college coursework preferred.
• One (1) plus year of customer service experience
• Strong communication skills with a positive, solution-oriented attitude
• High attention to customer needs and detail
• Proven ability to manage multiple tasks simultaneously
• Goal-oriented with a focus on delivering excellent customer service
• Strong math skills with ability to perform quick calculations
• Proficient in PC use and navigating multi-window environments
• Intermediate skills in MS Outlook, Word, and Excel
• Bilingual in (Spanish) is a plus

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Prestigious Awards

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.