Showroom Manager

M S International, Inc; Sun Valley (CA); Presencial; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company matching

Paid Time Off

Tuition Reimbursement

Life Insurance

Short Term and Long Term Disability

Bonuses or commissions opportunities

Descripción de la vacante

MSI, a leading flooring and surfaces provider, seeks a Showroom Manager in California to oversee daily operations and drive sales. You will lead a small team, coach showroom consultants, and ensure displays reflect current products while delivering exceptional customer experiences for homeowners, designers, and contractors.

The role requires 3+ years in showroom or sales management, strong leadership, CRM experience, and a passion for interior design.

Formación

• Bachelor’s degree preferred.
• 3+ years in retail, showroom, or sales management.
• Strong leadership, coaching, and communication skills.
• Proven ability to drive sales while delivering customer service.
• Ability to manage multiple projects and use CRM/POS systems.

Responsabilidades

• Oversee day-to-day showroom operations to keep it clean, organized, and visually appealing.
• Lead, coach, and develop showroom consultants and support staff.
• Drive showroom sales by identifying customer needs and recommending flooring and related products.
• Coordinate customer appointments from concept to completion and maintain displays.
• Collaborate with warehouse and inside sales to ensure seamless service.
• Monitor performance, inventory levels, and operational efficiency.
• Resolve customer concerns promptly and professionally.

Conocimientos

Leadership

Sales

Customer service

Team management

Merchandising

CRM

Interior design

Educación

Bachelor's degree

Herramientas

CRM systems

Microsoft Office

Point-of-Sale software

Descripción del empleo

Summary: The Showroom Manager is responsible for delivering exceptional customer experience while overseeing the daily operations of the showroom. This role combines sales leadership, customer service, merchandising, and team management to ensure the showroom reflects MSI's commitment to quality, innovation, and service. The Showroom Manager will inspire customers, support trade professionals, and drive showroom sales by creating a welcoming, informative, and results-oriented environment.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Manage the day-to-day operations of the showroom to ensure a clean, organized, and visually appealing environment.
• Excellent interpersonal, communication, and customer service skills.
• Strong sales aptitude with the ability to build trust and close sales.
• Deliver an exceptional customer experience for homeowners, designers, architects, builders, fabricators, and contractors.
• Managed the workflow of the showroom with a team of 5-7 employees
• Lead, coach, and develop showroom consultants and support staff to achieve sales and service goals.
• Drive showroom sales by identifying customer needs and recommending flooring, tile, countertop, and slab solutions.
• Ensure all displays, samples, and merchandising reflect current product offerings and company standards.
• Coordinate customer appointments and assist with project selections from concept through completion.
• Build and maintain strong relationships with trade professionals and repeat customers.
• Monitor showroom performance, sales metrics, inventory levels, and operational efficiencies.
• Collaborate with warehouse, inside sales, and branch management to ensure seamless customer service.
• Resolve customer concerns professionally and promptly.
• Maintain compliance with company policies, safety standards, and operational procedures.

Additionally, the candidate must meet the following Education and/or Experience requirements:

• Bachelor’s degree a plus
• Three (3) years or more of retail, showroom, or sales management experience, preferably within flooring, tile, countertops, cabinetry, or building materials.
• Strong leadership, coaching, and communication skills.
• Proven ability to drive sales while delivering exceptional customer service.
• Strong organizational and time management skills with the ability to manage multiple customer projects simultaneously.
• Comfortable use of CRM systems, Microsoft Office, and point-of-sale software.
• Design knowledge or experience with interior finishes is highly preferred.
• Ability to lift and move product samples as needed
• Knowledge of flooring, tile, natural stone, quartz, porcelain slabs, and related products.
• Experience working with builders, designers, and contractors.
• Strong problem-solving and relationship-building skills.
• Passion for interior design and helping customers bring their vision to life.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 02:00 PM

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Benefits may include referral, holiday, and annual bonuses or commission opportunities; annual merit-based increases; Paid Time Off; Medical, Dental, and Vision Insurance; company-paid Short Term and Long Term disability; company-paid Life Insurance; Tuition Reimbursement; 401(k) plans with company matching contributions; charitable donation matching programs; and free company-sponsored tutoring.

About MSI:Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.