Showroom Experience Lead - Customer Relations

Ferguson Enterprises, Inc.; Asheville (NC); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Dental and vision insurance

Employee discounts

Job summary

Ferguson Enterprises, Inc. in Asheville, NC is seeking a Showroom Coordinator to join our onsite team. The role supports customer interactions, appointment management, and showroom operations on a Monday–Friday schedule from 9 AM to 5 PM.

You will greet guests, handle calls, manage sign‑ins and literature packages, and ensure a smooth showroom experience while supporting sales and customer service goals.

Qualifications

• High school diploma or GED required.
• Sales and customer service experience preferred.
• Strong interpersonal and prioritization skills to balance multiple demands.
• Proficient with Word, Excel, PowerPoint, and Outlook.
• Attention to detail in task-oriented responsibilities.
• Analytical thinking and business sense.
• Strong communication and presentation abilities.

Responsibilities

• Greet guests in the showroom and learn their motivation for visiting.
• Answer and direct incoming phone calls with a positive demeanor.
• Communicate appointment policies effectively.
• Manage sign-ins, appointment book, and customer job folders.
• Maintain bid follow-up system and prepare literature packages.
• Send Thank You notes to customers for full-house selections.

Skills

Sales experience

Customer service

Interpersonal skills

Multitasking

Communication skills

Presentation skills

Analytical thinking

Attention to detail

Education

High school diploma/GED

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ferguson Enterprises, Inc. in Asheville, NC is seeking a Showroom Coordinator to join our onsite team. The role supports customer interactions, appointment management, and showroom operations on a Monday–Friday schedule from 9 AM to 5 PM.

You will greet guests, handle calls, manage sign‑ins and literature packages, and ensure a smooth showroom experience while supporting sales and customer service goals.