Showroom Customer Service Pro | Uncapped Commission

Ferguson; Highland Park (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Ferguson is seeking a Showroom Customer Service Representative in Highland Park, IL. The role runs Monday through Friday, with optional Saturdays, and involves assisting customers on the showroom floor while learning the full product line.

You will support the Showroom Sales team with quotations, order processing, and coordinated deliveries, aiming for excellent customer satisfaction and measurable sales impact.

Qualifications

• 2-5 years of prior customer service experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances is a plus.
• Excellent communication for phone/in-person sales and strong organizational skills.
• Ambition to succeed and self-motivated.

Responsibilities

• Assist customers on the showroom floor.
• Increase knowledge of the full product offering.
• Support Outside Sales Associates and Showroom Sales consultants.
• Deliver personalized customer service through timely quotations and accurate order processing.
• Update customer contracts, coordinate deliveries with the warehouse, and handle sales calls.

Skills

Customer service experience

Product knowledge (plumbing fixtures)

Communication skills

Time management

Multi-tasking

Tools

CRM software

Job description

Ferguson is seeking a Showroom Customer Service Representative in Highland Park, IL. The role runs Monday through Friday, with optional Saturdays, and involves assisting customers on the showroom floor while learning the full product line.

You will support the Showroom Sales team with quotations, order processing, and coordinated deliveries, aiming for excellent customer satisfaction and measurable sales impact.