Showroom Customer Service Pro | Uncapped Commission

Ferguson

Highland Park (IL)

On-site

USD 50,000 - 60,000

Full time

2 days ago
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Benefits offered by this job

Health insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off

Job summary

Ferguson is seeking a Showroom Customer Service Representative in Highland Park, IL. The role runs Monday through Friday, with optional Saturdays, and involves assisting customers on the showroom floor while learning the full product line.

You will support the Showroom Sales team with quotations, order processing, and coordinated deliveries, aiming for excellent customer satisfaction and measurable sales impact.

Qualifications

  • 2-5 years of prior customer service experience preferred.
  • Knowledge of plumbing fixtures, lighting, and appliances is a plus.
  • Excellent communication for phone/in-person sales and strong organizational skills.
  • Ambition to succeed and self-motivated.

Responsibilities

  • Assist customers on the showroom floor.
  • Increase knowledge of the full product offering.
  • Support Outside Sales Associates and Showroom Sales consultants.
  • Deliver personalized customer service through timely quotations and accurate order processing.
  • Update customer contracts, coordinate deliveries with the warehouse, and handle sales calls.

Skills

Customer service experience
Product knowledge (plumbing fixtures)
Communication skills
Time management
Multi-tasking

Tools

CRM software

Job description

Ferguson is seeking a Showroom Customer Service Representative in Highland Park, IL. The role runs Monday through Friday, with optional Saturdays, and involves assisting customers on the showroom floor while learning the full product line.

You will support the Showroom Sales team with quotations, order processing, and coordinated deliveries, aiming for excellent customer satisfaction and measurable sales impact.

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