Showroom Customer Advocate: Uncapped Commission

Ferguson; Billings (MT); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Uncapped commissions

Job summary

Ferguson in Billings, MT is hiring a Showroom Customer Service Representative to assist customers on the showroom floor, quote products, and process orders with accuracy. This role focuses on delivering phenomenal service and contributing to the bottom line of a multi-billion-dollar organization.

Hours are Monday to Friday, 8 AM to 5 PM, with an uncapped commission eligible earning potential and comprehensive benefits. You will be part of a team that values reliability and customer care.

Qualifications

• 0-3 years of prior customer service experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Results oriented, able to meet goals, build relationships, and enjoy a team environment.
• Excellent communication for phone/in-person sales, time management and organizational skills.
• Ambition to succeed and self-motivated.
• General digital literacy and ability to multi-task.

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customers' needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Skills

Customer service

Communication

Time management

Multi-tasking

Digital literacy

Organizational skills

Job description

Ferguson in Billings, MT is hiring a Showroom Customer Service Representative to assist customers on the showroom floor, quote products, and process orders with accuracy. This role focuses on delivering phenomenal service and contributing to the bottom line of a multi-billion-dollar organization.

Hours are Monday to Friday, 8 AM to 5 PM, with an uncapped commission eligible earning potential and comprehensive benefits. You will be part of a team that values reliability and customer care.