Commission-Eligible Showroom Customer Specialist

Ferguson; Wichita (KS); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

Ferguson is seeking a Showroom Customer Service Representative to assist customers on the showroom floor and support the Showroom Sales team. This role offers uncapped commission and a Mon-Fri schedule, with the chance to contribute to a multi‑billion-dollar organization.

You will help customers view products, prepare accurate quotations, and ensure timely order processing while coordinating deliveries and maintaining contracts. A strong customer-service mindset is essential.

Qualifications

• 1-3 years of customer service experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Excellent communication for phone/in-person sales and strong time management.

Responsibilities

• Assist customers on the showroom floor.
• Increase knowledge of the entire product offering.
• Support Outside Sales Associates and Showroom Sales consultants.
• Perform administrative functions to meet customer needs.
• Provide timely quotes and accurate order processing for showroom customers.
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for information.

Skills

Customer service

Communication skills

Multi-tasking

Digital literacy

Team collaboration

Job description

Ferguson is seeking a Showroom Customer Service Representative to assist customers on the showroom floor and support the Showroom Sales team. This role offers uncapped commission and a Mon-Fri schedule, with the chance to contribute to a multi‑billion-dollar organization.

You will help customers view products, prepare accurate quotations, and ensure timely order processing while coordinating deliveries and maintaining contracts. A strong customer-service mindset is essential.