Showroom Customer Experience Specialist

MSI; Lenexa (KS); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Bonuses

Paid Time Off

Medical, Dental, Vision Insurance

401(k) with company match

Tuition Reimbursement

Employee Discounts

Overtime pay

Career growth opportunities

Job summary

MSI is seeking a Customer Service Representative for an on-site role in Lenexa, KS. You will engage customers via phone, email, and in-person interactions, guide showroom visitors, and assist with product selection while coordinating orders and logistics.

The position is full-time with standard hours and some weekend coverage. An entry-level candidate with strong communication skills and a customer-focused mindset is encouraged to apply.

Qualifications

• High School Diploma required; some college coursework preferred.
• Minimum of 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Attentive to customer needs and details.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Bilingual (Spanish) preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Address customer issues related to transactions, deliveries, and products.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Ensure showroom displays are maintained to the highest standards.
• Monitor stock levels to ensure efficient processing of customer orders.
• Support trade customers by understanding their project needs and recommending MSI materials.
• Maintain marketing materials for easy customer access.
• Collaborate with Sales Representatives to keep account transactions and inventory up to date.
• Stay informed about company products and services.
• Perform additional duties as required.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

MSI is seeking a Customer Service Representative for an on-site role in Lenexa, KS. You will engage customers via phone, email, and in-person interactions, guide showroom visitors, and assist with product selection while coordinating orders and logistics.

The position is full-time with standard hours and some weekend coverage. An entry-level candidate with strong communication skills and a customer-focused mindset is encouraged to apply.