Showroom CSR & Logistics Coordinator

M S International, Inc.; Aurora (CO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonuses or commission opportunities

Paid Time Off

Medical, Dental, Vision Insurance

401(k) with company match

Job summary

MSI is seeking a Customer Service Representative (CSR) to join our Aurora showroom on-site. You will handle phone, email, and in-person interactions, process orders, coordinate logistics, and support sales teams.

This entry-level, full-time role offers a stable schedule and opportunities for overtime and bonuses. We value strong communication, multitasking, and attention to detail as you assist customers in selecting products and maintaining records.

Qualifications

• High School Diploma required; some college coursework preferred.
• Minimum of 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Attentive to customer needs and details.
• Proven ability to manage multiple tasks simultaneously.
• Proficient with PCs and navigating a multi-window environment.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting appropriate products for their needs.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Monitor stock levels to ensure efficient processing of customer orders.

Skills

Strong communication

Multitasking

Math skills

Proficiency with PCs

Education

High School Diploma

Tools

MS Outlook

Word

Excel

Job description

MSI is seeking a Customer Service Representative (CSR) to join our Aurora showroom on-site. You will handle phone, email, and in-person interactions, process orders, coordinate logistics, and support sales teams.

This entry-level, full-time role offers a stable schedule and opportunities for overtime and bonuses. We value strong communication, multitasking, and attention to detail as you assist customers in selecting products and maintaining records.